Inbound Support & Reconciliation Specialist

1 Month ago • All levels • Administrative

Job Summary

Job Description

This Inbound Support & Reconciliation Specialist role supports the US-based Merchant Operations team for eCommerce websites and warehouse channels. Responsibilities include creating digital packing slips in the warehouse management system, resolving stocking PO tickets, communicating with vendors via email and phone calls, and reviewing product condition (automotive products preferred). The role requires strong communication, attention to detail, and the ability to work in a fast-paced environment. Proficiency in Microsoft Excel and PC skills are essential. Prior inbound/outbound phone experience is preferred, and automotive part knowledge is a plus. The position is fully remote, utilizing cloud-based applications, and requires participation in daily virtual meetings.
Must have:
  • Strong written and verbal communication
  • High attention to detail
  • Ability to learn and follow processes
  • Proficient in Microsoft Excel and PC
  • Ability to work in a fast-paced environment
Good to have:
  • Automotive parts knowledge
  • Prior inbound/outbound phone experience
Perks:
  • Work From Home
  • Training & Development
  • Performance Bonus

Job Details

Description

Position Summary:

We are seeking a full-time Inbound Support & Reconciliation Specialist I to work alongside our US-based

Merchant Operations team. This role will support our eCommerce websites and other warehouse

channels.

Tasks include:

 Creating digital packing slips in our warehouse management system

 Solve Stocking PO tickets as assigned

 Send email communication to vendors as needed.

 Make outbound phone calls to vendors as needed.

Automotive interest or knowledge is plus. You will be working with automotive products and reviewing the

condition of the product.

We are a technology-focused team and our processes run through cloud-based applications and are fully

accessible through remote access.

Requirements

Strong written and verbal communication skills.

 Detail oriented and has a high level of attention to detail

 Ability to learn and follow processes

 Ability to work in a fast-paced environment with tight deadlines and shifting priorities.

 Active listener and good team collaborator.

 Basic Microsoft Excel skills

 PC proficient

 Prior inbound/outbound phone call experience preferred

 Not required, but a plus: Knowledge of automotive parts

Technical Requirements:

 The ability to attend daily virtual meetings with our US-based team with video and audio

capability.

 High-speed internet connection.

Timings - Monday – Friday 8:00AM-5:00PM EST

Benefits

  • Work From Home
  • Training & Development
  • Performance Bonus

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