Insights & Personalization Program Manager

Department overview: 

At PlayStation Studios Insights & Personalization, we work with some of the best game studios in the world -- responsible for developing some of the most recognizable and ambitious games and franchises on PlayStation, including Helldivers 2, Horizon, God of War, Marvel's Spider-Man and Gran Turismo. 

We provide timely, actionable insights, along with tools to deliver the right content, to the right players, at the right time. We are looking for talented individuals to join us in pushing the boundaries of game analytics for PlayStation games. In this role, you will support two small teams – Game Analysts in North America and the Player Engagement Services team, a team that builds tools for data-informed content.  

Role Overview: 

What you’ll be doing: 

• Facilitate team level planning and support teams with agile practices, proactively monitoring progress, and initiating appropriate corrective action. 

• We are a large organization, and you will need to build relationships with stakeholders within marketing, publishing, production, leadership team, members of design, engineering and other insights teams.  

• Collaborate with key stakeholders to provide relevant planning and documentation that will help ensure successful content delivery for live service games. 

• Collaborate with engineering managers and the development team to identify dependencies, risks and impact. 

• Drive the creation and execution of integration project plans between central SIE teams and PlayStation studios. 

• Parse game development roadmaps and maintain timelines with relevant milestones across multiple projects.  

• Grow a healthy, collaborative, continuously improving culture within the teams you operate. 

What we are looking for:  

• An individual who is knowledgeable and passionate about data analysis/insights and video games!   

• Relevant experience in a production, product, marketing, or project management role.  

• Ability to influence multi-cultural teams, identify and resolve misalignments with members of internal and external teams.   

• Self-starter personality with strong interpersonal and leadership skills, able to work independently with limited supervision. 

• Organized with an innate ability to prioritize & perform multiple tasks simultaneously. 

• Extensive experience balancing multiple complex projects with varying deadline pressure across a variety of teams or companies.  

• Experience running highly effective agile cross functional teams with strong focus on delivery. 

• Experience with a variety of Agile approaches, such as Scrum, or Kanban. 

• Tracks velocity and maintains forecast, constantly evaluating the plans against the integration project timelines. 

• A track record of successfully identifying and optimizing cross-functional processes. 

• Excellent communication in English language, both written, verbal and facilitation skills. 

Bonus points if you have: 

• Experience working in a live service environment (preferably in gaming, but relevant experience in industries like e-commerce will be considered).  

• Familiarity with latest regulations and compliances regarding privacy and data collection around the world.  

• Familiarity with CRM systems, Email platforms, Web platforms, and/or messaging systems.