IT -Sr Systems Engineer

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

Position Description: 

• Work on all user requirements/issues thru Jira tickets.
• Provisioning of laptop, desktops, servers & thin clients.
• Receive user calls, create IT tickets, fix IT issues, or assign tickets to related IT team members.
• Work with other members of the IT to ensure high uptime of all IT services i.e. Site LAN / WAN , servers, etc.
• Attend meetings to collaborate with other members of the organization. 
• Co-Work with our partners / vendors for deploying infrastructure and providing operational support.
• Provide on-site standby support during scheduled and emergency (unplanned) maintenance (e.g. power maintenance, network / server / system upgrade, outage).
• Adhere to asset management process.

Position Requirements:

• Should have hands on skills on computer OS installation and basic troubleshooting.
• Ability to detect all service-impacting issues, accurate triage, partner communication, apply urgent workaround, service restoration, and post-incident follow-up.
• 4+ yrs of experience with general IT infrastructure support (network, unix/windows/mac system).
• Good verbal and written communications skills in both Chinese and English.
• Hands on experience with firewall and load balancer deployment, configuration and support.
• BS degree in Computer science or related areas (or equivalent experience),

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