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Key Account Manager (FMCG)

Ho Chi Minh City, Vietnam (On-site)

Key Account Manager (FMCG)

1 Month ago • 2-5 Years • Logistics

About the job

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Job Description

As a Key Account Manager (FMCG), you will be responsible for building and maintaining strong relationships with existing clients. You will manage day-to-day operations, handle customer inquiries, coordinate with internal stakeholders, and ensure customer satisfaction. You will also be involved in product and project development, and contribute to the continuous improvement of Ninja Mart services. This role requires extensive experience in sales, business development, account management, and customer success, particularly in the FMCG and 3PL logistics industries. You should have a strong understanding of distributor management, fulfillment, and warehousing. The ideal candidate will be proficient in Microsoft Office and Google Workspace, and have excellent communication skills.

Must have:

2-5 years experience in sales/business development/account management/customer success
Experience in distributor management for FMCG brands
Experience in 3PL logistics business development (fulfillment and warehousing)
Strong existing working relationships with clients
Proficiency in Microsoft Office and Google Workspace

Good to have:

Experience in Trade Marketing
Diploma/Degree in Business related field

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Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Responsibilities

Key Account Lead

Own and manage rapport with existing clients from onboarding, training, and build customer trust towards Ninja Mart service.
Focal contact for day-to-day operations and manage change requests raised by assigned accounts.
Main customer support for existing operational and system enquiries.
Coordinate with internal stakeholders to understand customer needs, maximize retention and growth, and communicate learnings.
Maintain existing customer success metrics, documentation and data.
Independently prepare, draft and review presentations with customers.

Product & Project development

Handle inquiries and perform related duties including ad hoc and Ninja Mart related tasks as assigned.
Cross function coordinate for building internal SOP
Provide Ninja Mart expertise for incoming, onboarding and existing customers.
Create customer retention using value proposition and continuous improvement

Requirements

At least 2-5 years of extensive experience in sales, business development, account management, customer success role
Experience in Distributor management, worked for FMCG's brands as senior Supervisor/ASM, Trade Marketing Supervisor/Manager
Experience in 3PL logistics business development, particularly fulfillment and warehousing.
Track Record on delivering and exceeding sales targets
At least Diploma / Degree in any Business related field (business, sales, marketing, finance, logistics, supply chain, communication
Business development or account management experience in Traditional Trade
Strong existing working relationships with clients
Proficiency in Microsoft Office (Word, Powerpoint, Excel) and Google Workspace (Docs, Slides, Sheets, Forms)
Proficiency in English (Reading, Writing & Speaking)

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