Lead - Global HR Direct

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About This Opportunity

This role is pivotal in ensuring Tier 1 service delivery to employees across our location. As the main point of contact, you will coordinate projects, engage with stakeholders, and enhance employee experience by providing seamless HR support. You will be responsible for driving operational excellence and fostering a collaborative environment with key stakeholders to reduce escalations and enhance our brand's reputation.

What You Will Do

Operations:

• Coordinate projects from a location perspective to ensure smooth Tier 1 service delivery.
• Liaise with location stakeholders to provide efficient support to end-users.
  
  

Learning & Competence Development:

• Schedule and monitor process knowledge training sessions for team members.
• Identify and document training needs for agents, focusing on both process and behavioral aspects.
  
  

Stakeholder & Brand Management:

• Maintain cohesive engagement with stakeholders, including HR Engagement Leads and Unit Heads.
• Respond to escalations from HRBPs and end users across all business units.
• Represent the location in monthly governance meetings, aiming to reduce escalations and eliminate noise from business units.
  
  

The Skills You Bring

• Graduate/Post Graduate in HR with a minimum of 7 years of overall experience, including at least 3 years in employee support processes.
• Should be comfortable with night shifts
• Strong knowledge or exposure to HR functions, HRMS, and e-HR systems is highly desirable.
• Demonstrated ability to multitask, with a keen learning orientation, accountability, and adaptability.
• High standard of personal integrity, with the ability to handle extremely confidential information in a professional manner.
• Exceptional customer focus, with a commitment to providing top-tier support to employees.
  
  

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: India (IN) || Gurgaon

Job details: HR Delivery Specialist

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