Manager, Content Maintenance

Launched in 2012 by two Stanford professors, Andrew Ng and Daphne Koller, Coursera is now one of the largest online learning platforms in the world, with 168 million registered learners. Our mission is to provide universal access to world-class learning. We partner with over 350 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations and Professional Certificates degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as GenAI, data science, technology, and business. Coursera is a Delaware public benefit corporation and a B Corp.

Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.

At Coursera, we are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. 

Coursera has a commitment to enabling flexibility and workspace choices for employees. Our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates. As an employee, we enable you to select your main way of working, whether it's from home, one of our offices or hubs, or a co-working space near you.

Job Overview

We are seeking a dynamic and results-driven Manager of Course Content Maintenance to lead a multidisciplinary team responsible for maintaining and optimizing the content of our courses. This team, comprising instructional designers, quality assurance specialists, and a data system/ business analyst, is crucial to ensuring the sustained quality and relevance of our educational offerings.

Key Responsibilities:

• Manage and supervise the offshore team, including instructional designers, quality assurance specialists, and data/systems analysts.
• Set clear goals and monitor team performance, providing regular feedback and coaching to ensure high-quality output.
• Report metrics and project updates to internal stakeholders regularly.
• Collect feedback from external stakeholders and translate it into actionable tasks for the team.
• Develop and maintain project plans, schedules, and documentation.
• Ensure that all course revisions and updates align with organizational standards and objectives.
• Resolve conflicts and challenges within the team, fostering a collaborative and productive work environment.

Basic Qualifications

• Bachelor’s degree in Education, Project Management, Business Administration, or a related field.
• 5+ years of experience in a team leadership or project management role, preferably within the e-learning industry.
• Strong understanding of instructional design principles and practices.
• Excellent communication, organizational, and problem-solving skills.
• Ability to work across time zones and manage remote teams effectively.

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