Merchants Learning & Development Associate
Job Summary
Job Description
2 skills required
Job Details
About The Role
We are seeking a talented individual who is responsible for developing and delivering comprehensive training programs for our products. This role requires a strategic thinker with strong communication skills, and the ability to convey complex technical information in a clear and engaging manner.
In this role, Trainer Lead will be responsible to design, implement, and manage comprehensive training programs that align with our business objectives and support employee development.
What You Will Do
- Training Product Development: Develop and maintain detailed training materials, including manuals, user guides, and online resources, tailored to various audience levels. Collaborate with product managers, engineers, and other stakeholders to stay updated on product features and enhancements
- Facilitation and Delivery: Conduct training sessions, both in-person and virtually, mainly for internal teams. Utilize a variety of instructional techniques and formats, such as role-playing, simulations, and interactive workshops
- Assessment and Evaluation: Create and implement assessment tools to measure training effectiveness and knowledge retention. Gather feedback from trainees and use it to improve future training sessions
- Support and Collaboration: Provide ongoing support and consultation to trainees post-training. Work closely with sales teams and internal stakeholders to address any training-related issues and ensure customer satisfaction to achieve business goals
- Continuous Improvement: Stay current with the latest product developments and industry trends. Incorporate new training methodologies and technologies to enhance the learning experience.
What You Will Need
- Bachelor's degree or higher; majoring in Business, Economics, or relevant fields
- 2 or 3 years of experience in a product training or related role within the tech industry. Has proven experience in developing and delivering training programs
- Excellent presentation and communication skills
- High attention to detail, has ability to explain complex technical concepts in a clear and accessible manner
- Strong organizational and project management skills
- Ability to adapt training methods to different learning styles and audiences
- Ability to drive changes successfully and to keep people motivated in a highly changing environment
- Proactive, ability to work in a team, and a strong can do attitude.
About The Team
We are a high-spirited and dynamic team dedicated to achieving operational excellence within our business. Our approach is highly data-driven, with a strong emphasis on optimizing workflows to enhance overall business efficiency. Join us if you're passionate about driving measurable improvements in business processes and contributing to our success
We're a highly flexible team with a target-driven mindset. We manage our own work hours, so long as we deliver the expected results on time. As a team, we enjoy working at cafes (when it’s safe to do so), learning from and about one another, and having fun all along the way.
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About The Company
GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.
GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
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