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Partner Operations Manager

Tokyo, Japan (On-site)

Partner Operations Manager

1 Month ago • 5 Years + • Business Development • DevOps

About the job

4 skills required for this role

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google-cloud-platform

communication

scalability

cross-functional

Job Description

The Partner Operations Manager is responsible for onboarding new partners, managing support quality, and driving initiatives to improve the customer experience on Google Cloud Platform. You will work closely with internal and external stakeholders to ensure a unified approach to partner engagement and contribute strategically to the growth of Google Cloud's Partner business. You will also need to be able to communicate fluently in both Japanese and English to drive business communication.

Must have:

Bachelor’s degree or equivalent practical experience
5 years of experience in a technical project management or a customer-facing role
Experience in a partner or channel manager position
Experience working within a public cloud environment or exposure to cloud frameworks
Ability to communicate in Japanese and English fluently

Good to have:

Experience in helping integrate processes between internal and external parties
Ability to interact with diverse technical and non-technical groups
Ability to execute in a customer-focused environment

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Minimum qualifications:

Bachelor’s degree or equivalent practical experience.
5 years of experience in a technical project management or a customer-facing role.
Experience in a partner or channel manager position, building scalable partner ecosystems in a customer support environment.
Experience working within a public cloud environment or exposure to cloud frameworks
Ability to communicate in Japanese and English fluently to drive necessary business communications.

Preferred qualifications:

Experience in helping integrate processes between internal and external parties and designing systems, tools, and workflows that help internal work with external parties.
Ability to interact with diverse technical and non-technical groups, work with ambiguity, and grow in a rapidly changing environment.
Ability to execute in a customer-focused environment and advocate for partners and customers in a cross-functional organization.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Develop the technical integration design and plans, then lead the effort to onboard new partners (e.g., strategic alliances, resellers, technology partners, managed service providers) who provide or re-promote Cloud Support to end customers.
Forge relationships and collaborate across all Google Cloud customer-facing teams in the region to deliver a unified approach with partners and contribute strategically to the growth and direction of Google Cloud’s Partner business.
Manage and monitor support quality provided by the partner to their customers.
Review to evaluate and assess existing partners' competencies along with trends in customer needs to surface improvement or new tech adoption opportunities to partners.
Interact directly with stakeholders to resolve high-profile escalations and issues, improve the customer experience, and drive initiatives that increase their likelihood of success on Google Cloud Platform.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.