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Customer Onboarding Strategist, Global Customer Solutions (English, German)

County Dublin, Ireland (On-site)

Customer Onboarding Strategist, Global Customer Solutions (English, German)

1 Month ago • 2 Years + • Business Development

About the job

5 skills required for this role

Test your skills to join the top 1% applicants for this job

communication

business-analysis

innovation

cross-functional

talent-acquisition

Job Description

As a Customer Onboarding Strategist, you'll play a vital role in the success of businesses partnering with Google. You'll leverage your knowledge of online media and communication skills to help new and existing businesses grow. Building strong relationships with clients, you'll conduct research, analyze markets, and anticipate their business needs. Your understanding of Google's product offerings will enable you to craft tailored solutions to help businesses reach their target audience and achieve their goals. You'll work collaboratively with cross-functional international teams, managing stakeholders and ensuring seamless client onboarding. Your strategic thinking will guide you in developing business recommendations, action plans, and process improvement ideas.

Must have:

Bachelor's degree in Marketing, Advertising, or equivalent experience
2 years of experience in advertising, consultative sales, business development, online media environment, or marketing
Experience meeting Business-to-Business (B2B) business goals
Fluency in English and German for client relationship management
Strong communication and relationship-building skills
Analytical abilities and data interpretation skills
Ability to create tailored pitches for clients
Ability to collaborate with cross-functional international teams
Excellent problem-solving skills and strategic thinking

Good to have:

Experience in new business sales and business analysis
Experience in managing and customizing for a customer base
Experience in managing stakeholders (e.g., internal and external)
Ability to multi-task and manage multiple projects simultaneously
Leadership and motivational skills

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Minimum qualifications:

Bachelor's degree in Marketing, Advertising, or equivalent practical experience.
2 years of experience in advertising, consultative sales, business development, online media environment, or marketing role.
Experience meeting Business-to-Business (B2B) business goals.
Ability to communicate in English and German fluently to support client relationship management in this region.

Preferred qualifications:

Experience in new business sales and business analysis.
Experience in managing and customizing for a customer base.
Experience in collaborating with cross-functional international teams and managing stakeholders (e.g., internal and external).
Ability to multi-task and manage multiple projects simultaneously while paying attention to detail.
Ability to lead, motivate, and work well with others.
Excellent problem-solving skills, with the ability to think strategically to develop business recommendations, action plans, as well as ideas on improving internal processes.

About the job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

Manage and develop trusted relationships with clients and help them achieve business goals.
Contribute to the team performance consistently delivering against quarterly business goals.
Create and craft pitches to customers tailored to clients performance goals, and work towards mutual business objectives.
Find and implement creative ways to improve our client relationships, share performance-enhanced suggestions and promote Google products.
Produce interpretable insights from data analysis, deliver data-driven strategic and tactical recommendations to customers.

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About The Company

Google

1829 Active Jobs

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.