Parts Advisor
Job Summary
Job Description
Tesla Motors seeks an experienced Parts Advisor in Pinkenba to provide exceptional customer service and technical support. Responsibilities include handling customer inquiries via phone, email, and in-person; managing parts inventory (receiving, picking, shipping, and transacting); accurately recording parts transactions in the DMS; communicating estimated delivery times and following up with customers; maintaining service center cleanliness; and escalating issues to management. The role requires strong communication skills, automotive knowledge, proficiency with DMS systems (SAP, MS Office Suite), and the ability to handle multiple priorities. Travel may be required.
Must have:
- Excellent customer service
- Automotive parts knowledge
- DMS system proficiency (SAP)
- Inventory management
- Strong communication skills
Good to have:
- Dealer automotive service experience
3 skills required
Job Details
What to ExpectWhat You’ll Bring
Tesla Motors is looking for an experienced Parts Advisor to work on one of the most progressive vehicle brands in the world. This position requires a significant amount of customer interaction, so the ideal candidate will not only possess the customer service acumen, but also the ability to provide a basic level of technical support service.
What You’ll DoThe role will require travel as needed and directed by management. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.
- Answer phone calls, emails and drive-ins to address any customer concern with the highest level of response and attention
- Return missed phone calls and emails promptly
- Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service
- Accurately record parts transactions and data into Dealer Management System – attention to detail critical
- Conduct Transactions w/ systems; walk customer through order and provide summary
- Escalate any issues that need to be addressed to correct any inbound packaging issues from our internal and external suppliers
- Maintain records of time, expenses and materials
- Communicate estimated parts ship and arrival time, including regular updates.
- Follow up with customer on parts order and ensure complete satisfaction with the order
- Perform other related duties as assigned
- Help maintain cleanliness of service centre
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
- Understanding of basic automotive techniques related to repair and servicing of automobiles
- Experience in automotive equipment and servicing methods
- DMS Systems, SAP, MS Office Suite
- 1-3 years’ experience in the automotive industry
- Excellent oral and written communication skills as well as the ability to follow instructions required
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public
- Maintain and perform top level professional integrity and appearance as a parts advisor
- Dealer automotive service experience a plus
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