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Parts Advisor

Queensland, Australia (On-site)

Parts Advisor

53 Minutes ago • 1-3 Years • Administrative • Undisclosed

About the job

3 skills required for this role

Add these skills to join the top 1% applicants for this job

communication

-sap

ms-office

Job Description

Tesla Motors seeks an experienced Parts Advisor in Pinkenba to provide exceptional customer service and technical support. Responsibilities include handling customer inquiries via phone, email, and in-person; managing parts inventory (receiving, picking, shipping, and transacting); accurately recording parts transactions in the DMS; communicating estimated delivery times and following up with customers; maintaining service center cleanliness; and escalating issues to management. The role requires strong communication skills, automotive knowledge, proficiency with DMS systems (SAP, MS Office Suite), and the ability to handle multiple priorities. Travel may be required.

Must have:

Excellent customer service
Automotive parts knowledge
DMS system proficiency (SAP)
Inventory management
Strong communication skills

Good to have:

Dealer automotive service experience

What to Expect

Tesla Motors is looking for an experienced Parts Advisor to work on one of the most progressive vehicle brands in the world. This position requires a significant amount of customer interaction, so the ideal candidate will not only possess the customer service acumen, but also the ability to provide a basic level of technical support service.

The role will require travel as needed and directed by management. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

What You’ll Do

Answer phone calls, emails and drive-ins to address any customer concern with the highest level of response and attention
Return missed phone calls and emails promptly
Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service
Accurately record parts transactions and data into Dealer Management System – attention to detail critical
Conduct Transactions w/ systems; walk customer through order and provide summary
Escalate any issues that need to be addressed to correct any inbound packaging issues from our internal and external suppliers
Maintain records of time, expenses and materials
Communicate estimated parts ship and arrival time, including regular updates.
Follow up with customer on parts order and ensure complete satisfaction with the order
Perform other related duties as assigned
Help maintain cleanliness of service centre
Effectively handle multiple priorities, organize workload, and meet deadlines

What You’ll Bring

Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
Understanding of basic automotive techniques related to repair and servicing of automobiles
Experience in automotive equipment and servicing methods
DMS Systems, SAP, MS Office Suite
1-3 years’ experience in the automotive industry
Excellent oral and written communication skills as well as the ability to follow instructions required
Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public
Maintain and perform top level professional integrity and appearance as a parts advisor
Dealer automotive service experience a plus

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