Policy Enforcement Manager, YouTube, Livestream, New Products
Job Summary
Job Description
- 4+ years experience in relevant field
- Data analytics expertise
- Vendor management experience
- Process optimization skills
- Cross-functional team collaboration
- Excellent organizational skills
- Experience in operations, management consulting
- Experience with large datasets and data querying
4 skills required
Job Details
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 4 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or in a related field.
Preferred qualifications:
- Bachelor’s degree, or equivalent practical experience.
- Experience in operations including vendor management, workflow optimization, process design, optimization or management consulting.
- Experience in data analytics.
- Ability to manage ambiguity, work autonomously, define successful approaches, and proactively solve problems across cross-functional teams.
- Ability to work with large datasets, query multiple data sources, and perform analyses to track performance metrics and drive operational improvements.
- Excellent organizational, and project management skills with attention to details.
About the job
As a Policy Enforcement Manager for the Live, XPOL, and New Products team, you will be part of a tight knit, global team with exposure across all of Trust and Safety’s verticals, as well as a close partnership with YouTube feature product teams. In this position, you will lead YouTube’s cutting edge Trust and Safety operations for Livestream, which operates with a 15 min SLA for the vendor workforce. In addition, you will also oversee Operations for several products as part of Google's ‘XPOL’ business, which features a portfolio of 1200 agents, 200+ queues, and 70+ languages.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Responsibilities
- Lead Enforcement and Operations Management for YouTube Livestream, New Products, YouTube’s Cross Policy workflows and set up and optimize vendor workflows, define clear processes and operational guidelines to improve efficiency.
- Design and drive completion of projects that result in significant workflow/process improvements and implement performance metrics, analyze operational data for insights, and proactively address gaps to drive efficiency process improvements and automation.
- Design and implement performance metrics, analyze operational data for insights, and proactively address gaps to drive efficiency process improvements and automation, and handle escalations with fast turn-around time to define the best plan and provide timely updates to executives.
- Partner with teams and proactively identify automation and efficiency opportunities using data driven strategies.
- Review graphic, controversial and offensive video content in-line with YouTube’s Community Guidelines.
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