Outscal Logooutscal logo

Senior Product Manager - Live Operations

10 Hours ago • 7 Years + • Operations

Job Summary

Job Description

The Senior Product Manager - Live Operations will lead live services for a new games portfolio, addressing challenges post-developer onboarding. Responsibilities include managing daily operations to drive engagement and revenue, collaborating with marketing and acquisition teams, utilizing user networks across multiple games, helping developers leverage app store partnerships and sales strategies, and suggesting new features to enhance monetization. The role also involves gathering and analyzing feedback, engaging with the developer community, creating educational materials, and assisting developers with daily issues. A minimum of 7 years of experience in game team or platform live operations is required, along with strong analytical and communication skills.
Must have:
  • 7+ years experience in game live operations
  • Strong analytical & communication skills
  • Experience in user engagement & monetization
  • Lead live services for new game portfolio
  • Collaborate with marketing and development teams
Good to have:
  • Familiarity with game app management tools
  • Experience with developer community engagement
  • Deep experience on analytical tools

Job Details

[ WHO WE ARE ]

Based out of South Korea, KRAFTON, Inc. is committed to discovering and globally publishing games that deliver a uniquely fun experience with global production studios known for distinctive creatives.Founded in 2007, KRAFTON consists of PUBG STUDIOS, Bluehole Studio, RisingWings, Striking Distance Studios, Dreamotion, Unknown Worlds, 5minlab, Neon Giant, KRAFTON Montréal Studio and ReLU Games, each trying to innovate the enjoyment of games through continuously embracing challenges and new technologies, expanding our platforms and services to win the hearts of more fans.

KRAFTON India has established itself as a trailblazer in the gaming industry, driven by its unwavering commitment to delivering distinctive and enjoyable gaming experiences. At the heart of KRAFTON India's success lies a deep understanding of the Indian gaming community.

The company takes immense pride in its premier entertainment properties that include highly popular titles like BATTLEGROUNDS MOBILE INDIA (BGMI), Road To Valor: Empires, Defense Derby, New State Mobile. These games have not only captured the hearts of Indian players but have also played a pivotal role in fostering a thriving e-sports ecosystem in the country.

 With a focus on India, KRAFTON is dedicated to nurturing the gaming and start-up ecosystem. In line with this commitment, KRAFTON initiated the KRAFTON India Gaming Incubator (KIGI) in October 2023. KIGI aims to support 6-10 teams annually with program durations ranging from six months to one year. Additionally, KRAFTON India has invested over $150 million in the Indian market in the past two years and has committed an additional $150 million to the Indian start-up ecosystem over the next three years.

Role: Sr Product Manager - Live Operations

Sr Product Manager - Live Operations will play a pivotal role in managing and optimizing the live operations of a new games portfolio. The role involves leading live services for our 3rd party games once developers have been onboarded. This position is ideal for a seasoned professional with a deep understanding of app store dynamics and live game operations. 

Responsibilities

  1. Leading live service for a new games portfolio:
    • Take ownership of live services for a new games portfolio and addressing challenges post-developer onboarding.
    • Manage live operations for daily activities to drive engagement and revenues
    • Collaborate with Marketing and Game Acquisition teams for a coordinated approach on live services
  2. First Principals Thinking
    • Clarity on how to use a User Network across multiple games
    • Help developers grow their games by leveraging app store partnerships, sales strategies, and other revenue channels.
    • Collaborate with development team to suggest and implement new features aimed at enhancing monetization, operations or any other significant aspects.
  3. Feedback Collection and Analysis:
    • Gather feedback from developers and customers, ensuring that insights are effectively communicated to the development team for continuous improvement.
  4. Community and Developer Engagement:
    • Partner with the marketing team to plan and execute community events focused on developer education and engagement.
    • Help developers with day to day issues
    • Help prepare and maintain comprehensive developer documentation and educational materials

Requirements

  • Minimum of 7 years of work experience, preferably on a game team or a game platform
  • Proven track record in live operations, user engagement and feature monetization
  • Strong analytical skills and ability to derive actionable insights from feedback
  • Excellent communication and collaboration skills
  • Passion for gaming and a deep understanding of game development and operations

Preference

  • Familiarity with modern tools and processes for game app management
  • Experience with developer community engagement
  • Deep experience on analytical tools

 

Similar Jobs

Tesla - Sales Advisor

Tesla

Aytré, Nouvelle-Aquitaine, France (On-Site)
1 Month ago
Techland - Animator

Techland

Poland (On-Site)
7 Months ago
Flow - Café Attendant

Flow

Miami, Florida, United States (On-Site)
5 Months ago
NVIDIA - Manager, Software Engineering

NVIDIA

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
1 Month ago
Ziff Davis - Creative Strategy Lead

Ziff Davis

California, United States (Hybrid)
3 Months ago
PlayStation Global - Retail Operations Project Manager

PlayStation Global

Aliso Viejo, California, United States (Hybrid)
2 Months ago
Nagarro - Associate Principal Consultant, Operations

Nagarro

Shanghai, Shanghai, China (On-Site)
4 Months ago
Fanatics - Production Support Analyst II - #17036

Fanatics

Hyderabad, Telangana, India (Hybrid)
5 Months ago
The Walt Disney Company - Costume Assistant - 12month contract (HKD$6000 Special Welcome Reward)

The Walt Disney Company

Hong Kong (On-Site)
4 Months ago
Trek - Service Manager

Trek

Austin, Texas, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

PlayStation Global - Lead Environment Artist

PlayStation Global

Helsinki, Uusimaa, Finland (On-Site)
1 Month ago
HoYoverse - Brand Marketing Specialist - Fresh Grad

HoYoverse

United States (On-Site)
1 Month ago
Voodoo - Senior Game Artist (Animation)

Voodoo

Barcelona, Catalonia, Spain (Remote)
1 Month ago
Illumination - Sr. Campaign Manager, Marketing

Illumination

Santa Monica, California, United States (On-Site)
5 Days ago
Evolution - Treasury Specialist

Evolution

St. Julian's, Malta (On-Site)
1 Month ago
ByteDance - Android Software Engineer (Web and Client) Intern

ByteDance

Singapore (On-Site)
21 Hours ago
Appier - HR Business Partner (HRBP)

Appier

Taipei City, Taiwan (On-Site)
2 Months ago
Varonis  - Senior Legal Counsel

Varonis

Phoenix, Arizona, United States (On-Site)
4 Months ago
Sphere Entertainment Co - Senior Manager, Digital Content and Experience

Sphere Entertainment Co

Las Vegas, Nevada, United States (On-Site)
1 Day ago
Keywords Studios (Player Support) - Audio Localization Project Manager (Freelance)

Keywords Studios (Player Support)

Spain (Remote)
12 Hours ago

Get notifed when new similar jobs are uploaded

Jobs in Bengaluru, Karnataka, India

Concept markerz - 3D Designer

Concept markerz

New Delhi, Delhi, India (On-Site)
7 Months ago
Paytm - Growth Management - Assistant General Manager - Oil & Gas

Paytm

Noida, Uttar Pradesh, India (On-Site)
3 Months ago
CloudHire - Senior Java Developer

CloudHire

Maharashtra, India (Remote)
1 Week ago
Zeta - Senior Site Reliability Engineer

Zeta

Bengaluru, Karnataka, India (On-Site)
5 Months ago
Granicus - Senior Security Analyst

Granicus

Bengaluru, Karnataka, India (Hybrid)
5 Months ago
CleverTap - Senior Manager - Email Marketing

CleverTap

Mumbai, Maharashtra, India (On-Site)
5 Months ago
PwC - SAP BASIS-Senior Associate

PwC

Hyderabad, Telangana, India (On-Site)
4 Months ago
CleverTap - Customer Success Engineer (Mobile SDK Support)

CleverTap

Mumbai, Maharashtra, India (Hybrid)
5 Months ago
Sportskeeda - Head of Brand Solutions

Sportskeeda

India (Remote)
1 Week ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Blazesoft - Online Casino Program Manager

Blazesoft

Concord, California, United States (On-Site)
8 Months ago
Tesla - Office Coordinator

Tesla

Saint-Ouen-sur-Seine, Île-de-France, France (On-Site)
1 Month ago
Evolution - Part-time Game Presenter - Weekend Shifts, $20-25/hr. (Customer Service Alternative)

Evolution

Atlantic City, New Jersey, United States (On-Site)
8 Months ago
Tesla - Customer Support Specialist - German Speaker

Tesla

North Holland, Netherlands (On-Site)
1 Month ago
Extreme Network - Technical Support Engineer- On Site Sacramento

Extreme Network

California, United States (On-Site)
5 Months ago
Tesla - Service Preparation Specialist

Tesla

London, England, United Kingdom (On-Site)
1 Month ago
ION - Equity Technical Account Manager - 8523

ION

Tokyo, Japan (On-Site)
5 Months ago
The Walt Disney Company - Costume Distribution Lead

The Walt Disney Company

Hong Kong (On-Site)
2 Months ago
Onward Search - Shopify Operations Manager

Onward Search

New York, New York, United States (Hybrid)
2 Months ago
Evolution - Turkish & English Speaking Game Presenter

Evolution

Birkirkara, Malta (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

About The Company

KRAFTON is a collective of studios, each with their own distinct creative identity. Our team is always aspiring to evolve, innovate, and create new technology and entertainment experiences that fans can interact and engage with for years to come. This is the power of KRAFTON continuously generating unparalleled creation based on technology.

Seoul, South Korea (On-Site)

Seoul, South Korea (On-Site)

Montreal, Quebec, Canada (Hybrid)

Montreal, Quebec, Canada (Hybrid)

Bengaluru, Karnataka, India (On-Site)

Seoul, South Korea (On-Site)

View All Jobs

Get notified when new jobs are added by Krafton

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug