Regional Lead – Manager - Paytm Travel (Buses)
Job Summary
Job Description
Paytm is seeking a Regional Lead - Manager for its Travel (Buses) division. The role involves managing and expanding relationships with State Road Transport Corporations (RTCs) and private bus operators in a designated region. Key responsibilities include driving strategic partnerships, ensuring supply availability, and taking ownership of regional revenue, pricing, and operational performance. This includes onboarding new operators, negotiating commercial agreements, meeting revenue targets, and analyzing market trends and competitor activities. The role also requires monitoring service level agreements, resolving partner issues, and conducting performance audits. The ideal candidate will have 5-10 years of experience in bus ticketing, logistics, e-commerce, or B2B travel partnerships, with strong commercial acumen and data analysis skills. Extensive travel within the assigned territory is expected.
Must have:
- 5-10 years experience in bus ticketing, logistics, e-commerce, or B2B travel partnerships
- Strong commercial acumen and negotiation experience
- Data-savvy with proficiency in dashboards, Excel, and BI tools
- Excellent communication skills in English and local regional language
- Willingness to travel extensively
Good to have:
- Prior experience with state transport corporations or regional aggregators
- Deep understanding of regional travel patterns, fares, and operational intricacies
Perks:
- Collaborative output-driven program
- Increase cross-sell opportunities
- 360-degree feedback from peer teams
- Earned respect from peers and managers
- Opportunity to create wealth and be part of India's largest digital lending story
2 skills required
Job Details
About Us
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
Role Overview:
As the Regional Lead, you will be responsible for managing and growing Paytm’s relationships with State Road Transport Corporations (RTCs) and private bus operators in your assigned region. You will drive strategic partnerships, ensure competitive supply availability, and take end-to-end ownership of regional revenue, pricing health, and operational performance.
Key Responsibilities:
Partnership & Supply Management
Build, maintain, and expand strong working relationships with RTCs and top private operators in the region.
Onboard new operators and ensure digital adoption of Paytm Travel tools and dashboards.
Negotiate commission structures, payout terms, and commercial agreements aligned with platform objectives.
Revenue & Performance Management
Own and drive revenue targets, load factors, and seat fill rates for your region.
Collaborate with central pricing and analytics teams to implement dynamic pricing strategies.
Track revenue leakage, cancellations, and penal charges; work with operators to resolve issues.
Market & Competition Analysis
Regularly benchmark fares, seat inventory, and operator quality against regional competitors.
Provide actionable insights on price trends, route-level demand patterns, and consumer behavior.
Recommend product/UX changes based on feedback from operators and market observations.
Operational Excellence
Monitor SLA adherence on seat confirmations, refunds, and cancellation handling.
Collaborate with customer support and tech teams to address escalations and resolve partner issues.
Run regular health checks and audits on partner performance and NPS metrics.
What We're Looking For:
5–10 years of experience in bus ticketing, logistics, e-commerce, or B2B travel partnerships
Prior experience working with state transport corporations or regional aggregators is a strong plus
Strong commercial acumen with negotiation experience
Data-savvy: Comfortable working with dashboards, Excel, and BI tools to derive insights
Deep understanding of regional travel patterns, fares, and operational intricacies
Excellent communication skills in English and the local regional language
Willingness to travel extensively across the assigned territory
Why join us
1. A collaborative output-driven program that brings cohesiveness across businesses through technology
2. Improve the average revenue per use by increasing the cross-sell opportunities
3. A solid 360 feedback from your peer teams on your support of their goals
4. Respect, that is earned, not demanded from your peers and manager
Compensation:
If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!
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