Senior Client Service Delivery Analyst- Rebase Services

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Cloud Managed Services is part of Nasdaq (former Adenza) Cloud Services which has been providing Cloud clients with secure and reliable services around Calypso solution since 2008.

The Rebase Services team, composed of 26 subject-matter experts, plays a key role by assisting our Cloud clients to upgrade Calypso versions in a timely and cost-effective manner, and doing so, enable them to fully utilize improvements to Calypso.

For that purpose, we build and execute a series of automated regression tests allowing to detect, analyze and remediate any reconciliation break.

Team and Role Overview                                                                                     

The Upgrade Services team plays a key role in the Company’s success by assisting our Cloud clients to rebase Calypso versions in a timely and efficient manner, and doing so, enabling them to fully use improvements to Calypso. For that purpose, they build and implement a series of automated regression tests allowing them to detect, analyze and remediate any reconciliation break.

Your role and responsibilities:

• Assist our Cloud customers in the context of a version upgrade.
• Work directly with customers to define the scope of automated regression tests based on the Client footprint (the functional coverage can be large: cross-asset, front-to-back, all modules)
• Build (or adapt to client needs) a suite of Test Scripts with our internal CATT tool
• Implement this suite of automated Test Scripts to perform regression testing
• Communicate results, analyze issues detected, address them directly (when a configuration change is vital for instance) or log appropriate SalesForce tickets
• Work in close collaboration with SaaS Ops, Customer Support, PM and Engineering teams to coordinate the quick resolution of SF tickets (when a bug fix is needed)
• Provide regular update to the Client and Management: Keep track of all open issues in an Excel template, Weekly Status Meeting …
• Coordinate manual end-user testing (SIT, UAT) performed by the Clients themselves, be responsible for the issues raised by the Client (in the same way as those detected by automated Test Scripts)
• Work in conjunction with the Rebase Services Manager to set and lead customer expectations around project timelines
• Help in the development of the Offshore Rebase Services excellence center.

We expect you to have: 


• Minimum of 4 years working in IT projects within the capital markets industry. 
• Must have Calypso implementation / upgrade experience (at least 2 years) from both a technical and functional perspective.
• A first experience in test automation is an advantage.
• Bachelors and/or Masters degree in Finance, Mathematics, Business, Computer Science or I.T.
• Excellent interpersonal and communication skills. Will spend significant amounts of time working hands-on with customers and other Calypso departments.
• Ability to articulate procedures and build a re-usable framework for the service.

It would be great if you  

• CFA, IMC or CISI qualified or other post graduate finance qualification
• Calypso knowledge would be a strong advantage (you will receive Calypso training and will be expected to pass your Calypso certification)
• Other application knowledge e.g. Murex, Finastra (Summit, Kondor+), Aladdin, SimCorp
• Proficiency using Bloomberg Terminal
• Market data sources (e.g. Bloomberg SAPI, Data License)
• Knowledge of 3rd party systems e.g. MarkIt, Omgeo, SWIFT, Acadiasoft
• Knowledge of regulations impacting investment banks and asset managers
• Advanced Excel skills.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.