About the job

Summary_{By Outscal}

Mountaintop is seeking a Senior LiveOps Specialist with 4+ years of experience in live software or services. You will monitor the health of the game's live services, address emergent issues, and coordinate with Customer Support and QA. Experience with alerting and monitoring systems is essential.

ABOUT US

Mountaintop is a new game studio creating multiplayer games for players who crave a challenge. We’re an independent, remote-first studio primarily located in the US.

We’re creating the types of games that unite people — and keep them together for “just one more round.” The types of games that inspired us as kids. The games that become our hobbies, and sometimes our obsessions.

Games are a reflection of the teams that make them. So to make the best games, we’re building a studio that puts the team first — collaborative, anti-crunch, diverse, and inclusive.

We’d love for you to join us.

THE ROLE

We seek a talented Senior LiveOps Specialist to be responsible for helping to manage the live operations for Spectre Divide.

This role will be responsible for Live Service Oversight, the player feedback loop, alerting monitoring, and incident and release management.

The Mountaintop Senior LiveOps Specialist will help develop scalable and durable processes that serve as a strong foundation to build upon. This role will closely collaborate with Live Operations, Release Management, DevOps, Product, Platform Engineering, and QA.

YOU’LL BE RESPONSIBLE FOR

Monitoring the health of the game’s live services, ensuring servers are up, and the game is running smoothly. Addressing any emergent issues that might affect gameplay or player experience.
Being available in an on-call rotation with others to react to live issues as they occur.
Coordinating with Customer Support and QA to act as a conduit between the player community and the development team, ensuring player feedback is heard, prioritized, and acted upon where necessary.
Helping identify improvements to existing alerting and monitoring systems, and helping teams with paging schedules as needed (OpsGenie).
Building upon existing processes and procedures for reacting to disruptive live service events with clear steps for escalation, ownership, resolution, and communication.
Leading response efforts during outages or other critical issues, coordinating with technical teams to resolve issues and communicating transparently with players.
Assisting with deploying game, server, and platform builds to players and employees when others are not available.
Becoming an expert in using Jenkins, Buildkite, and source-control tools to make changes to server configuration and other levers in a pinch.
Regularly update stakeholders, including studio leadership, on game and platform health.

ABOUT YOU

A love for playing and making amazing games.
4+ years of experience working on live software or services in a production, operations, or game development role.
Experience monitoring live games and reacting to live player-impacting incidents.
Understanding of alerting and monitoring systems (e.g. Grafana, OpenSearch, Prometheus, etc…)
Comfortable creating knowledge base documentation for a wide variety of audiences.
Knowledge of creating, tracking, and maintaining incidents impacting our players in a live environment.
Ability to deploy game builds, and platform updates, and make configuration changes using standard industry tools (e.g. Jenkins, GitHub, etc..)
Excellent verbal and written communication skills
Self-motivated with great time management and prioritization skills

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