Senior Manager, Client Success

Overview 

Reporting to the Global Head of Client Success, the Senior Manager of Client Success is responsible for leading and growing relationships with our programmatic clients (brands and agencies), and co-owning revenue growth with our sales team. The Client Success team is expected to have the deepest knowledge of our customers, their needs, and opportunities to grow business by identifying intersections between their challenges and our solutions. You and the team are the voice of the customers providing a clear customer-first perspective when collaborating directly with them and the internal teams including product, revenue strategy, sales strategy, product marketing, ad operations, creative, insights, agency development, demand partner, and business development teams. The Senior Manager, Client Success role is also responsible for leading, inspiring, and developing a high performing team of Client Success Managers covering multiple clients and verticals across the US.

*This role is in-person and onsite in our NYC office, and is not open to remote locations.

The impact you'll make

• Responsible for developing and driving impactful and sustainable client relationships
• Lead and develop a team of high-performing Client Success Managers across the North America
• Co-own account strategy (relationship management, up-sell, cross-sell, and campaign delivery) with your team, and in collaboration with sales and agency teams
• Lead client RFIs to ensure clear, consistent, and comprehensive communication of our solutions and capabilities
• Responsible for account retention and growth plans, revenue and margin management, and up-selling and cross-selling
• Drive end to end solution management for client campaigns (pre-sales media planning, client onboarding, campaign delivery, optimizations, and post-campaign deliverables), to drive business results
• Partner closely with internal teams (product, revenue strategy, sales strategy, product marketing, ad operations, creative, insights, agency development, demand partner, and business development teams) to drive cross-functional projects for our clients
• Lead campaign analysis and review; provide consultative guidance to clients during weekly, bi-weekly discussions and quarterly business reviews
• Work with the technical account management team to liaise with third party partners like attribution and viewability measurement companies (MMPs), data platforms (DMPs), verification vendors etc.

The experience you'll need   

• 4+ years of leadership experience managing a client success team in programmatic advertising or within the ad tech industry
• 6+ years of client success management experience or similar within ad tech
• Experience in online advertising, enterprise solutions, online media buying and advertising technologies 
• Proven experience in client-facing roles; developing relationships, driving account strategy and results, problem-solving, and accelerating growth 
• Exceptional ability to partner with cross-functional teams and build relationships across internal teams   
• Strong demonstration of strategic and analytical approach to client management  
• Ability to collaborate with teams across global time zones and prioritize work accordingly
• Bachelor's degree or equivalent practical experience

About Us  

InMobi is the leading provider of content, monetization, and marketing technologies that fuel growth for industries around the world. Our end-to-end advertising software platform, connected content and commerce experiences activate audiences, drive real connections, and diversify revenue for businesses everywhere. InMobi is a trusted and transparent technology partner for marketers, content creators and businesses of all kinds.   

Incorporated in Singapore, InMobi maintains a large presence in San Mateo, CA and Bangalore and has operations in New York, Delhi, Mumbai, Beijing, Shanghai, Jakarta, Manila, Kuala Lumpur, Sydney, Melbourne, Seoul, Tokyo, London and Dubai. To learn more, visit inmobi.com. 

Our Purpose   
InMobi creates transformative mobile experiences and software platforms to positively impact people, businesses, and societies around the world.   

We believe that our innovations at the intersection of artificial intelligence, commerce, and the creator economy will revolutionize the way consumers use their mobile devices. Our mission is to power our customers’ growth with innovative content and commerce experiences that help them activate their audiences and drive real connections. How do we do it?   

• An End-to-End Content, Monetization, & Marketing Platform the fuels industry growth   
• AI-Powered Audience Activation for the open content, media and marketing ecosystem   
• New Content and Commerce experiences for a world of connected devices   

Best-in-Class Benefits

Our compensation philosophy enables us to provide competitive salary that drives high performance while balancing business needs and pay parity. We determine compensation based on a wide variety of factors including role, nature of experience, skills and location.  

The base salary (fixed) pay range for this role would range from $130,388 USD to $184,716 USD (min to max of base salary pay). This salary range is applicable for our offices located in California and New York*.  In addition, an InMobian may also receive variable pay in the form of annual variable bonus or quarterly variable bonus / sales incentive, as deemed per policy in addition to fixed compensation.

In addition to cash compensation, based on the position, an InMobian can receive equity in the form of Restricted Stock Units. We believe that our employees/personnel should have the ability to own a part of the entity they are a part of. Therefore, the entity employing you may elect to provide such stocks to you. Ownership of stock aids us to treat our employer company as our own and base our decisions on such a company’s best interest at heart. To encourage a spirit of shared ownership, we grant InMobians relevant company stock(s). As you contribute to the growth of your company, certain stocks may be issued to you in recognition of your contribution.  

A quick snapshot of our benefits: 

• Competitive salary and RSU grant (where applicable)         
• High quality medical, dental, and vision insurance (including company-matched HSA)        
• 401(k) company match 
• Generous combination of vacation time, sick days, special occasion time, and company-wide holidays   
• Substantial maternity and paternity leave benefits and compassionate work environment 
• Flexible working hours to suit everyone 
• Wellness stipend for a healthier you!      
• Free lunch provided in our offices daily   
• Pet friendly work environment and robust pet insurance policy - because we love our animals! 
• LinkedIn Learning on demand for personal and professional development
• Employee Assistance Program (EAP)    

InMobi is an equal opportunity employer      

InMobi is a place where everyone can grow. Howsoever you identify, and whatever background you bring with you, we invite you to apply if this sounds like a role that would make you excited to work.  

InMobi provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.  All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  

InMobi has implemented a mandatory COVID vaccination policy for all employees in the U.S. Employees who are unable to be vaccinated may request an exemption under certain circumstances.  

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