Senior Manager, Fraud Consulting - Visa Consulting & Analytics

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa’s network clients, including issuers, merchants, acquirers, processors and fintechs. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients.

The US Risk Consulting Practice within Visa Consulting & Analytics provides consulting and solution services for Visa’s largest issuers in the United States. We apply deep expertise in the payments industry to provide solutions to assist clients with their key business priorities, drive growth and improve profitability. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and managing risk.

You will join our risk consulting team and play a role in delivering and implementing high impact projects and solutions with issuers, merchants, acquirers, processors and fintechs. This person will develop initiatives to promote balanced and profitable growth, thereby ensuring that Visa is both, the preferred brand and unique business partner.

Most engagements are focused on developing strategies for our clients e.g. market penetration strategies, profitability analysis, segmentation, growth, product development, program launch, customer acquisition, customer life cycle optimization, retention & enhancements .

Specific Responsibilities Include:

• In partnership with the VCA team, lead fraud-related client workstreams on client consulting engagements related to authorizations and fraud.
• Conduct analysis, prepare reports (e.g., client benchmarking, industry trends), and collaborate cross-functionally with members of the Visa Risk and VCA teams to enable holistic fraud insights for client engagements
• Produce insights, analyses and recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic guidance for client priorities across the verticals and segments
• Analyze existing fraud reports prepared by Visa to identify incremental areas of analysis and opportunity for client engagements
• Partner with analytics teams to create reports, dashboards, and analytical frameworks to enable client success
• Support business development by preparing discussion materials, opportunity sizing, and compiling suites of Visa capabilities to address customer needs
• Maintain high level of billability on client engagements consistent with management expectation

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications:

• 8 years of work experience with a Bachelors Degree or at least 5 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
• Exposure to key payment fraud topics such as:
  • Card Present/Card Not Present fraud risks
  • Industry leading fraud platforms, tools, and scores
  • Fraud strategy design and development
• Experience working with senior client stakeholders while supporting multiple client engagements simultaneously. Proven experience in distilling complex analysis into actionable client recommendations to both functional leaders and client executives.
• Ability to support sales & client discovery sessions to articulate project mechanics, develop engagement pricing, and support the team’s business development initiatives.
• Ability to work collaboratively with account executives, client leads, and other internal SMEs to enable client success.
• Relevant experience at US Financial Institution or other payments ecosystem participant
• Strong analytical/quantitative background
• Self-motivated, results-oriented
• Curious and up to date with the latest fraud trends
• Excellent communication, story-telling and presentation skills
• Team player

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor’s Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Knowledge and understanding of banking operations and/ or payment schemes, including products & services, business systems and processes, and card issuing experience
• Relevant experience at a large consulting firm
• Payments experience at a merchant, payment facilitator, global service provider, or processor
• Experience working with financial indicators to measure business performance. Significant focus on impacting ROI
• Technology mindset, up-to-date with digital trends and applications

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 113,800.00 to 185,700.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.