Senior Operations Coordinator, Sales and Service, Israel

3 Weeks ago • 2 Years + • Operations • Business Development • Undisclosed

About the job

4 skills required for this role

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sql

microsoft-excel

excel

cross-functional

Job Description

The Senior Operations Coordinator will support the Sales and Service Operations team in Israel, driving sales, delivery, and service growth through strategic initiatives, automation, and data analysis. Responsibilities include providing day-to-day support to sales, delivery, and service teams; identifying and implementing process optimizations; creating and maintaining operational dashboards and reports; managing weekly field updates; collaborating with stakeholders; reviewing customer experience trends; supporting various sales operations teams; creating business automation solutions; managing key business projects; and managing customer communication platforms. The ideal candidate will be detail-oriented, possess strong analytical and communication skills, and have experience in operations, preferably in technology or energy.

Must have:

Detail-oriented
Strong analytical skills
Excellent communication
Proficient in Excel & SQL
2+ years operations experience
Process optimization
Data analysis & reporting
Project management

Good to have:

Experience in technology or energy
Business automation experience

What to Expect

As an Senior Operations Coordinator you will support the Sales and Service Operations team in Israel, which is focused on driving sales, delivery and service growth through strategic initiatives, automation, best practices, standardisation and optimisation as well as data analysis and strategy building. You will play a key role in streamlining internal and external communications, collaborating with relevant teams and stakeholders to address growth challenges, and partnering with the team on projects that is beneficial to our customers and teams across the market.

What You’ll Do

Providing day to day support for Sales, Delivery and Service and supporting teams
Facilitate continuous improvements by identifying and implementing process optimisations across our SSD teams
Create, maintain and optimise operational dashboards and reports for field teams and leadership
Collate key business analytics to support and guide local field teams
Manage a weekly field update showcasing updates, process, system & product enhancements/changes
Identify potential enhancements to our processes / tools that will facilitate growth.
Collaborate with key stakeholders to keep up to date and accurate.
Review and summarise weekly customer experience trends for key stakeholders’ revision and action
Support various teams within the sales operations (order operations, fleet & allocation, inside sales and registration) umbrella with daily output specifically during peak sales & delivery volume
Provide support to the business for key operational tasks when required
Create business automation solutions to drive operational efficiencies·Manage key business projects end to end
Manage customer communications platform logic to ensure automated communications are operating
Manage and execute system enhancement requests from key internal stake holders

What You’ll Bring

Must be detail oriented, possess strong analytical skills and have the ability to multi-task in a fast paced environment
Evidence of strong communication skills with the ability to build relationships with internal and external stakeholders
Ability to work across multiple platforms and systems, must be proficient in Microsoft Excel and SQL
Driven and enthusiastic with a genuine interest and passion for Tesla’s mission
Bachelor's degree in a relevant field such as Business, Engineering, or Computer Science
2+ years of experience in operations roles, preferably in a technology or energy-related field
Strong desire to take initiative, eager to learn, result-oriented and creative thinker.
Ability to thrive in a dynamic and fast-paced environment, effectively multitask, prioritize tasks and processes, and track findings and deliverables
Serve as liaison to, and work cross-functionally with other teams, including Sales, Logistics, and Service
Develop expertise on all internal processes and tools and serve as the process expert for your team
Perform additional responsibilities as assigned to meet business needs.
Demonstrated ability to establish and maintain cooperative cross-functional relationships.
Valid driver’s license in the country in which you are applying and an acceptable and safe driving record.
Good level of English and local language, both oral and written

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