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(Senior) Player Support Specialist, New Games

Rovio Entertainment Corporation

Uusimaa, Finland (Hybrid)

(Senior) Player Support Specialist, New Games

2 Months ago • 2-5 Years • Operations

About the job

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Job Description

Rovio is hiring a (Senior) Player Support Specialist for a new puzzle game. This role requires proven experience with Player Support tools, methodologies, and processes, solid project management experience, and a detailed understanding of mobile puzzle games. You'll advocate for players, improve game performance, and optimize Player Support processes.

Must have:

Player Support Tools
Project Management
Mobile Puzzle Games
Data Analysis

Good to have:

Power BI
Industry Trends
Conflict Management
Multicultural Environments

Perks:

Player Community
Game Improvement

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Rovio is part of the SEGA family and world famous for our flagship IP Angry Birds - want to know more about Rovio as an employer? Click here.

Are you a passionate gamer who thrives on connecting with others? We’re now on the hunt for a (Senior) Player Support Specialist who’s ready to become the heartbeat of our player community, for a new puzzle game. You’ll be the vital link between our game teams and players, ensuring every player feels heard, valued and supported. This isn’t just another support role - it’s an opportunity to influence player experiences and drive engagement and retention in ways that matter. In this role, you’ll collaborate with multiple teams, champion player perspectives, and work on exciting projects that craft the future of gaming. If you’re eager to make a real impact, both with players and developers, and be a key player in our success, we want you on our team!

You will have impact and fun at work by:

Leading and Collaborating on Player Support Operations: Oversee Player Support process for assigned game projects, collaborating with cross-functional teams to improve player experience and communication.
Driving Player Advocacy and Game Improvement: Advocate for players within game teams, continuously improving game performance and business important metrics.
Running Outsourcing and Communication: Empower outsourcing partners with necessary knowledge and facilitate communication between developers, support agents, and players on bugs, UX, and product updates.
Data-Driven Strategy and Industry Trends: Support data-related tasks using platforms like Power BI, analyze industry trends, and proactively optimize Player Support processes.

Experience and skills we are looking for:

Proficient verbal and written English skills to process, analyse, and efficiently communicate sophisticated ideas in relatable terms with different partners.
Solid project management experience.
Proven experience working with Player Support tools, methodologies, and processes. Understands the impact of Player Experience and Player Support operations on game and business metrics.
Skilled in working in multicultural environments, empathic, culturally aware, and has strong conflict management skills. Able to tackle tasks as part of a team and independently.
A proactive drive to improve the craft, our working methods, and yourself.
A detailed understanding of mobile puzzle games and/or a deep curiosity about the genre.

We're looking to fill this position as soon as possible and proceeding with applications continuously, so if you're interested, we'd love to hear from you! Please submit your CV and, if you’d like, a cover letter (optional) in English. Join us and help shape the future of Player Support!

We welcome applicants to use the name they want to be addressed by in the application form, regardless of whether it is their legal name.

At Rovio, we are also committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our working environment and job application procedures. We are committed to continuously improving workplace accessibility. If you have any questions before applying, please write to us at recruitment@rovio.com.

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About The Company

Rovio Entertainment Corporation

22 Active Jobs

Rovio Entertainment Corporation is a global mobile-first games company that creates, develops and publishes mobile games, which have been downloaded over 5 billion times. Rovio is best known for the global Angry Birds brand, which started as a popular mobile game in 2009, and has since evolved from games to various entertainment, animations and consumer products in brand licensing. Rovio has produced The Angry Birds Movie (2016), and its sequel, The Angry Birds Movie 2 was released in 2019. The company offers multiple mobile games and has eight game studios – one in Espoo (Finland), one in Stockholm (Sweden), one in Copenhagen (Denmark), one in Barcelona (Spain), two in Montreal and one in Toronto (Canada). The studios also include a subsidiary in Izmir (Turkey) called Ruby Games, which was acquired in 2021. Most of the employees are based in Finland where Rovio is headquartered. The company’s shares are listed on the main list of NASDAQ Helsinki stock exchange with the trading code ROVIO. Sega Europe Limited has acquired more than 90 percent of Rovio’s issued and outstanding shares and will delist the company from NASDAQ Helsinki stock exchange as soon as permitted under applicable laws.