Senior Site Reliability Engineer

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

What you need to know about the role:
This position offers an opportunity to work as a Site Reliability Engineer in the PayPal Command Center Production Operations team troubleshooting complex production site issues while collaborating with various other Command Center teams, Product Development teams and Technical Support teams that interface with merchants and customers. It offers an opportunity to build automation, find long term solutions to permanent problems and improve the reliability of our systems.

Meet our team:
The Production Operations (Prod Ops) team is part of the PayPal Command Center. The Command Center Site Reliability Engineers are the core of the response team for critical incidents that affect PayPal’s merchants and customers. In addition to actively contributing to PayPal’s monitoring and automation platforms, Production Operations engineers will leverage their system knowledge and software engineering skills to quickly identify and remediate production impacting incidents.

Job Description:

Your way to impact:

• You directly contribute to maintaining the availability of the PayPal production site and improving its reliability.
• You work on troubleshooting complex production site issues that affect our merchants’ and customers’ ability to use the PayPal products.
• You work on building automation involving monitoring and site management.
• You work on finding long term solutions to problems.

Your day to day:

• First responders to any system and application events/impacts that are detected in the PayPal Command Center by various monitoring systems.
• Develop and enhance production monitoring and management capabilities leveraging existing platforms and tools.
• Work independently and within a team to triage and remediate production system and application incidents.
• Handle escalations from PayPal partners about critical issues
• Work with Technical Duty Officer and other support teams inside and outside the Command Center in troubleshooting, escalating, and resolving critical site incidents.
• Identify recurring system and application issues and work with cloud teams, infra teams, product development, vendors and other stakeholders in investigating and resolving cause.
• Send external communications regarding outages to PayPal merchants, partners and customers.
• Maintain accurate documentation of site incidents, including impact details, timelines, steps taken for mitigation / resolution.
• Develop and maintain technical documentation for use by all of PayPal operations interacting with the live site.
• (Possible) Work in 12-hour shifts in a 4 shift rotation model Sunday through Tuesday and alternate Wednesdays. On-call support may be required occasionally.

What do you need to bring:

• Experience in Operational/Application support.
• Excellent troubleshooting, debugging and problem-solving skills.
• Experience in Linux System Administration.
• Experience with GitOps and OaC preferred. Demonstrable knowledge of Terraform, Jenkins, Artifactory, a strong plus.
• Experience with managing incidents.
• Experience with load balancing principles (F5 & Avi).
• Scripting languages (Shell & Python).
• Experience in containerization (Docker/Kubernetes)
• Knowledge in Systems and multi-tier application and Network Troubleshooting.
• Knowledge with database concepts (SQL or NO SQL).
• Knowledge in CORE Java concepts and JavaScript.
• Familiarity with infrastructure/cloud technologies (GCP, AWS, Azure) preferred.
• Familiarity with configuration management and automation (e.g. Puppet, Ansible).
• Strong verbal and written communication skills.

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.