Senior Vice President - Delivery EMEA
Job Summary
Job Description
As the SVP of EMEA Global Delivery Services at Cognite, you will be responsible for leading professional services delivery activities across EMEA, MENA and Japan. Your primary responsibility is to ensure seamless delivery of solutions and services to maximize customer value and drive growth. You will lead a high-performing regional services organization focusing on customer's digital transformation and industrial data foundation. Key responsibilities include regional services leadership, customer value realization, scaling & growth, operational & financial management, team leadership & development, and collaboration & alignment.
Must have:
- 10+ years of professional services leadership experience.
- Experience leading large regional or global delivery teams.
- Experience managing P&L and delivering profitable growth.
Good to have:
- Strong operational and financial acumen.
- Exceptional communication and executive presence.
- Deep understanding of customer value realization.
Perks:
- Join an organization of 70 different nationalities.
- Highly modern and fun working environment with sublime culture.
- Flat structure with direct access to decision-makers.
- Opportunity to work with the best people.
7 skills required
Job Details
About Cognite
Embark on a transformative journey with Cognite, a global SaaS forerunner in leveraging AI and data to unravel complex business challenges through our cutting-edge offerings including Cognite Atlas AI, an industrial agent workbench, and the Cognite Data Fusion (CDF) platform. We were awarded the 2022 Technology Innovation Leader for Global Digital Industrial Platforms & Cognite was recognized as 2024 Microsoft Energy and Resources Partner of the Year. In the realm of industrial digital transformation, we stand at the forefront, reshaping the future of Oil & Gas, Chemicals, Pharma and other Manufacturing and Energy sectors. Join us in this venture where AI and data meet ingenuity, and together, we forge the path to a smarter, more connected industrial future.
Learn more about Cognite here
Our values
Impact: Cogniters strive to make an impact in all that they do. We are result-oriented, always asking ourselves.
Ownership: Cogniters embrace a culture of ownership. We go beyond our comfort zones to contribute to the greater good, fostering inclusivity and sharing responsibilities for challenges and success.
Relentless: Cogniters are relentless in their pursuit of innovation. We are determined and deliverable (never ruthless or reckless), facing challenges head-on and viewing setbacks as opportunities for growth.
About the role
As the SVP of EMEA Global Delivery Services at Cognite, you will be responsible for driving the success of all professional services delivery activities across EMEA, MENA and Japan. Your primary mission is to ensure the seamless delivery of our solutions and services to maximize customer value realization, drive growth and profitability, and scale our delivery capabilities to align with Cognite’s $250M revenue ambition for 2026. You will lead and inspire a high-performing regional services organization that champions our customers’ digital transformation and industrial data foundation.
Key Responsibilities:
- Regional Services Leadership:
- Own the EMEA, MENA & Japan region’s end-to-end professional services delivery, ensuring consistent, high-quality execution that aligns with Cognite’s global delivery standards.
- Drive operational excellence across project delivery, solution implementation, and customer success in the region.
- Champion a “customer-first” approach to service delivery, ensuring our solutions drive measurable outcomes and value for customers.
- Build and maintain trusted customer relationships as an executive sponsor, resolving escalations with empathy and urgency.
- Scaling & Growth:
- Partner with the Chief Services Officer and regional sales teams to identify and prioritize expansion and scale opportunities within existing customer accounts.
- Work closely with the CBE (Customer Business Executive) organization to drive delivery excellence that unlocks expansion revenue.
- Drive profitability through efficient resource allocation, margin management, and project health tracking.
- Own the P&L for EMEA services, balancing investments to scale capacity with the need to protect margins and maintain quality.
- Team Leadership & Development:
- Lead, mentor, and develop a regional delivery team spanning technical experts, project managers, and functional leads.
- Foster a culture of servant leadership, trust, and verification—empowering teams while ensuring accountability through data-driven decisions.
- Serve as a key member of the global services leadership team, contributing to strategy development and ensuring regional alignment with global priorities.
- Collaborate with product management, engineering, and sales to shape service offerings and support go-to-market success.
Customer Value Realization:
Operational & Financial Management:
Collaboration & Alignment:
Key Qualifications:
- Experience:
- 10+ years of professional services leadership experience in SaaS, enterprise software, or industrial technology sectors.
- Proven track record of leading large regional or global delivery teams in complex, data-centric environments.
- Experience managing P&L and delivering profitable growth.
- Strong operational and financial acumen; able to optimize delivery operations for customer outcomes and profitability.
- Exceptional communication and executive presence, capable of influencing across functions and cultures.
- Deep understanding of customer value realization and experience in scaling services revenue in a global SaaS or industrial software context.
- Passionate about empowering teams to drive customer outcomes, with a balanced approach to trust and verification.
- Embraces servant leadership, inspiring collaboration and continuous improvement.
- Comfortable in a dynamic, growth-focused environment where innovation and speed are paramount.
Skills:
Mindset:
Success Metrics
- Customer Outcomes:
- High customer satisfaction (CSAT) and referenceability
- Tangible customer value realization from Cognite solutions
- Achieving EMEA, MENA & Japan delivery revenue and margin targets
- Scalable capacity planning to support $100M+ services growth by 2026
- High employee engagement and retention in the EMEA services team
- Scalable talent development and knowledge sharing across regions
Financial Performance:
Team Health & Capability:
A snapshot of our many perks and benefits as a Cogniter
* Join an organization of 70 different nationalities 🌐 with Diversity, Equality and Inclusion (DEI) in focus 🤝
* A highly modern and fun working environment with sublime culture across the organization, follow us on Instagram @cognitedata 📷 to know more
* Flat structure with direct access to decision-makers, with minimal amount of bureaucracy
* Opportunity to work with and learn from some of the best people on some of the most ambitious projects found anywhere, across industries
* Join our HUB 🗣️ to be part of the conversation directly with Cogniters and our partners.
Why choose Cognite? 🏆 🚀
Join us in making a real and lasting impact in one of the most exciting and fastest-growing new software companies in the world. We have repeatedly demonstrated that digital transformation, when anchored on strong DataOps, drives business value and sustainabilityfor clients and allows front-line workers, as well as domain experts, to make better decisions every single day. We were recognized as one of CNBC's top global enterprise technology startups powering digital transformation! And just recently, Frost & Sullivan named Cognite a Technology Innovation Leader! 🥇 Most recently Cognite Data Fusion® Achieved Industry First DNV Compliance for Digital Twins 🥇
Apply today!
If you're excited about the opportunity to work at Cognite and make a difference in the tech industry, we encourage you to apply today! We welcome candidates of all backgrounds and identities to join our team. Please do not hesitate to contact our Talent Acquisition team with any questions -
We encourage you to follow us on Cognite LinkedIn; we post all our openings there.
Equal Opportunity
Cognite is committed to creating a diverse and inclusive environment at work and is proud to be an equal opportunity employer. All qualified applicants will receive the same level of consideration for employment; everyone we hire will receive the same level of consideration for training, compensation, and promotion.
We ask for gender as part of our application because we want to ensure equal assessment in the recruitment process. Your answer will help us reach this commitment! However, the question about gender is optional and your choice not to answer will not affect the assessment of your application in any way.
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