Service Desk L1

8 Minutes ago • All levels

Job Summary

Job Description

The Service Desk L1 position involves providing technical support and assistance to customers through various channels. The responsibilities include troubleshooting software and hardware issues, particularly those related to PIN Pad or chip reader devices. The role requires recording and investigating issues using incident tracking systems, reviewing incident history for recurring faults, and ensuring customer satisfaction through established protocols. NCR VOYIX is a global provider of digital commerce solutions, with a commitment to diversity and equal employment opportunity. The company offers a global inclusive environment, and candidates should only open emails from the @ncrvoyix.com email domain during the application process.
Must have:
  • Provide technical support via email, chat, phone, and live support.
  • Troubleshoot software and hardware issues, especially PIN Pad/chip readers.
  • Record and investigate issues using incident tracking systems.
  • Ensure customer satisfaction through established protocols.

Job Details

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Core Responsibilities:
  • Technical Support: Provide assistance through various channels like email, IM chat, phone, and live support.
  • Troubleshooting: Handle software and hardware issues, particularly with PIN Pad or chip reader devices.
  • Incident Management: Record and investigate issues using incident tracking systems, and review incident history for recurring faults.
  • Customer Satisfaction: Ensure customer satisfaction through established protocols.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

Similar Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Similar Skill Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Jobs in Cebu City, Central Visayas, Philippines

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

At NCR Voyix, we specialize in turning routine transactions into meaningful connections. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.

Cebu City, Central Visayas, Philippines (On-Site)

Mumbai, Maharashtra, India (On-Site)

Hyderabad, Telangana, India (On-Site)

Gurugram, Haryana, India (On-Site)

Gurugram, Haryana, India (On-Site)

Gurugram, Haryana, India (On-Site)

Tokyo, Japan (On-Site)

New Zealand (On-Site)

Hyderabad, Telangana, India (On-Site)

Gurugram, Haryana, India (On-Site)

View All Jobs

Get notified when new jobs are added by NCR Voyix

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug