Software Support Specialist (India)

About This Role

CSS Software Specialist - India

Job Description

The Customer Service Specialist (CSS) is part of a highly customer-facing group that provides post-delivery technical support to CAE’s customers, contributing to the company’s goal of being the Flight Training and Simulation Partner of Choice.

Combining the chance to gain experience and acquire new expertise on varied systems, with the opportunity to apply knowledge, ingenuity, and creativity to solve problems and tackle new challenges in the ever-changing landscape of customer support, the role of the CSS offers flexibility, professional growth, and networking throughout CAE’s world-wide network of training centers and customer base.

We’re seeking highly motivated candidates to join our Customer Service team in India who are responsible for the support of our Indian customers.

This position is located in the Delhi region. The ideal candidate should be comfortable working in a hybrid environment, splitting their time between remote work and on-site visits to various customer locations primarily within Delhi. However, occasional travel anywhere in India may be required.

TASKS AND RESPONSABILITIES

• Install simulation software product load.
• Implement engineering software changes.
• Troubleshoot SW and HW installation/integration problems.
• Run qualification tests to prepare simulator for initial or recurrent qualifications.
• Perform investigations to isolate problems.
• Address software issues on simulators that are in service.
• Set up and coordinate efforts to address issues using remote support (from Montréal).
• Assist in performing on-site simulator testing
• Provide support during Customer acceptance and qualification
• Provide daily report on activities progress
• Participate in short term trips to customers.

EDUCATION

• Bachelor's degree in Engineering or Computer Science with minimum of two years of experience in software integration support.

OTHER QUALIFICATIONS

• Proficiency in English is required.
• Strong software background.
• Good Knowledge of Windows Environment and PC hardware.
• Resourceful, takes initiative, good interpersonal skills and ability to work under pressure.
• Ability to troubleshoot problems.
• Ability to adapt to new environments.
• Availability to work on shifts (if Montréal support is required)
• Ability to learn quickly.
• Willingness to work irregular hours.
• Availability to travel within India for on-site work.
• Aerospace knowledge is an asset.
• Knowledge of the CAE simulation environment is an asset.
• General knowledge of CAE interfaces (i.e. schematics and hardware) is an asset.

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Position Type                       

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer 

CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.  

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at rh-hr@cae.com.