Solutions Engineer

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

PayPal
Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 325 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal Global Professional Services – NA Enterprise
PayPal’s Global Professional Services NA Enterprise team members are experts and innovators who love to help our customers solve challenging problems. We bring the best talent together in an open and collaborative work environment that rewards creativity, diversity, teamwork, and determination. We are responsible for the technical solution discovery and design of PayPal’s suite of payment and platform capabilities with large enterprise level merchants across web and mobile applications, 3rd party vendor platforms and point-of-sale systems.

Job Description:

NA Enterprise Solutions Engineer – Role Summary & Responsibilities

• Know Our Products & Technology: Quickly get up to speed on our PayPal products’ technical capabilities. Understand the unique features and customer benefits our platform offers and how to speak with confidence, knowledge, and credibility about what we bring to our customers. Serve the "voice of our customers" when engaging with our internal PayPal product teams.
• Engage with Our Customers: You must love working with customers. Your audience will be our customers' developers, product managers, engineers, and business heads. Collaborate with our customers from pre-sales through solution design. Use your functional product and technical knowledge to educate, problem-solve, and deliver guidance to our customers. 
• Support Our Sales Process: Our sales team will rely on you to ensure the key technical influencers of our customers (and potential customers) deeply understand our technology, what makes it different and better than that of our competitors, and how to quickly get integrated and live. Support multiple sales opportunities in various stages of that process.

Primary Job Responsibilities

• Lead technical solution discovery with larger enterprise level merchants.
• Create innovative, customer driven Solution Proposals and Solution Designs utilizing PayPal’s suite of API products – Braintree Credit Card, PayPal Wallet, Venmo, Simility, Hyperwallet, etc.
• Identify any product/functionality gaps required to deliver a solution and collaborate with internal product and technology teams to define the necessary enhancements to support delivery.
• Become a recognized technical expert with the internal product set and in identifying potential solutions for new merchant relationships.
• Work closely with internal teams including compliance, privacy, risk, information security, support and operations to ensure all aspects of a proposal are addressed.
• Educate the merchants to implement optimal integration strategies, techniques and user experience best practices.
• Develop Solution Designs and Solution Design templates that can be used for future integrations with enterprise merchants by other Solutions Architects, Solutions Engineers and Integration Engineers.
• Provide leadership within the team. Mentor junior members on solution related issues. Review solution design and vet solution proposals for technical viability.
• Active participation with PayPal product management teams on product design and roadmap reviews.
• Utilize Salesforce for the tracking / movement of merchant sales opportunities to allow for Sr. Level reporting and stage notifications.

NA Enterprise Solutions Engineer – Role Requirements

It is an exciting time to join PayPal. As we grow, your career and opportunities will grow.

Role Requirements

• Positive attitude, team player, adaptable, resourceful, and self-starter who is able to work independently.
• Highly skilled at applying consultative methodologies and techniques to influence solution design and solve integration pain points.
• Excellent communicator and relationship builder at the C-level with the ability to explain technical concepts to a non-technical audience.
• Ability to prioritize, manage, and deliver on multiple projects simultaneously; highly motivated and able to work against aggressive schedules.
• Experience with Web and Mobile development technologies (iOS, Android) is required: JavaScript, Node.JS, PHP, Java, REST, SOAP, NVP, Webhooks are commonly used by our clients.
• Prior experience working as a Solutions Architect, Solutions Engineer, Technical Sales Engineer.
• Willingness to travel up to 25%, when necessary.

Highly Desired (Preferred Experience)

• Experience with Payments (Credit Card, Banking, Online, Offline), especially with ecommerce systems, point of sale, payments gateways and payment processors is highly valued.

Subsidiary:

PayPal

Travel Percent:

0

-

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is

$96900 to $234300

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.