Specialist - Client Managed Services - Rebase Services

Nasdaq Technology is looking for a passionate Specialist - Client Managed Services - Rebase Services with focus on Calypso to join the Mumbai/Pune technology center in India. If Innovation and effectiveness drive, you forward this is the place for you!

Nasdaq is continuously revolutionizing markets and undergoing transformations while we adopt new technologies to develop innovative solutions, constantly aiming to rewrite tomorrow. As a Specialist - Client Managed Services - Rebase Services, you would assist our clients in the context of version upgrades.

We are looking for candidates with a genuine desire and drive to deliver top technology solutions to today's markets.

With this position we offer

Join the Client Services organization, which has been providing clients with secure and reliable services around Calypso solution since 2008. The Rebase Services team, composed of 32 subject-matter experts, plays a key role by assisting our clients to upgrade Calypso versions in a timely and cost-effective manner, and doing so, enable them to fully utilize improvements to Calypso.

Role Responsibilities -

As a Specialist - Client Managed Services - Rebase Services, your focus will be defining and implementing software solutions. Besides working closely with your colleagues in Mumbai/Pune, you will also work closely with Nasdaq teams in other countries.

• Assist our clients in the context of a version upgrade                                           
• Work directly with customers to define the scope of automated regression tests based on the Client footprint (the functional coverage can be large: cross-asset, front-to-back, all modules)
• Build (or adapt to client needs) a suite of Test Scripts with our internal CATT tool         
• Implement this suite of automated Test Scripts to perform regression testing  
• Communicate results, analyze issues detected, address them directly (when a configuration change is vital for instance) or log appropriate ServiceNow tickets
• Work in close collaboration with SaaS Ops, Customer Support, PM and Engineering teams to coordinate the quick resolution of ServiceNow  tickets (when a bug fix is needed)
• Provide regular update to the Client and Management: Keep track of all open issues in JIRA, Weekly Status Meeting …
• Coordinate manual end-user testing (SIT, UAT) performed by the Clients themselves, lead the issues raised by the Client (in the same way as those detected by automated Test Scripts)
• Work in conjunction with the Rebase Services Manager to set and handle customer expectations around project timelines
• Help in the development of the Offshore Rebase Services perfection center.

We expect you to have: (Minimum Qualifications)

• Minimum of 7 years working in IT projects within the capital markets industry.
• Must have Calypso implementation / upgrade experience (at least 4 years) from both a technical and functional perspective.
• A first experience in test automation is an advantage.
• Bachelors and/or Masters degree in Finance, Mathematics, Business, Computer Science or I.T.
• Excellent interpersonal and communication skills. Will spend significant amounts of time working hands-on with customers and other Calypso departments.
• Ability to articulate procedures and build a re-usable framework for the service.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.