Success Delivery Manager

4 Hours ago • 12 Years + • $146,000 PA - $244,000 PA

Job Summary

Job Description

As a Success Delivery Manager, you will lead complex customer programs. Responsibilities include taking ownership of customer programs, establishing delivery governance, serving as the executive escalation point, shaping delivery strategy, coaching project managers, advising customer executives, and identifying delivery risks. The role requires strong cross-functional leadership, operational rigor, and the ability to navigate ambiguity in a fast-paced environment. You will be responsible for ensuring customers realize the full value of their investment in Sprinklr.
Must have:
  • 12+ years of experience in technology delivery and transformation.
  • Experience leading complex enterprise technology programs from scoping to delivery.
  • Ability to navigate organizational ambiguity and translate strategy to plans.
  • Experience with multi-threaded implementation programs and risk management.
  • Ability to level up program managers through coaching and excellence.
Good to have:
  • Experience delivering cloud-based contact center or Unified-CXM platforms.
  • Familiarity with enterprise IT architecture and SaaS delivery models.
  • Prior leadership experience in professional services or solution delivery teams.
  • Understanding of partner-driven delivery models.
Perks:
  • Comprehensive health plans.
  • Well-being programs.
  • Financial protection plans.
  • 401k plan with company contributions.
  • Flexible paid time off.
  • Holidays.
  • Generous caregiver and parental leaves.
  • Life and disability insurance.
  • Health benefits including medical, dental, vision, and prescription drug coverage.

Job Details

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture here: The Sprinklr Way.

Job Description
 

About the Team:

Sprinklr’s Professional Services team partners with our most strategic customers to guide them through complex, high-impact transformation programs. These initiatives span multiple workstreams across voice, messaging, social, digital, and analytics, and often require deep cross-functional collaboration between Sprinklr and customer stakeholders. Our mission is to ensure customers realize the full value of their investment in Sprinklr by driving seamless implementation, adoption, and long-term success.

 

What You’ll Do:

As the Success Delivery Manager, you will lead the execution of Sprinklr’s most critical and complex customer programs. These are multi-phase, long-duration initiatives with numerous internal and external workstreams, requiring executive oversight, operational rigor, and strong cross-functional leadership.

You will:

  • Take end-to-end ownership of high-complexity customer programs involving concurrent workstreams and dozens of implementation consultants.
  • Establish and enforce delivery governance and operating models to bring consistency, transparency, and predictability across all phases of the program lifecycle.
  • Serve as the executive escalation point for customers, navigating ambiguity, de-risking delivery challenges, and driving alignment across Sales, Product, Implementation, Support, and Customer Success.
  • Shape delivery strategy during pre-sales, assessing feasibility, influencing scoping decisions, and aligning on delivery expectations to set programs up for success.
  • Coach and develop project managers and consultants, building delivery muscle across the Professional Services team while instilling a culture of accountability and customer impact.
  • Act as a strategic advisor to customer executives, helping steer programs toward business outcomes and organizational transformation.
  • Identify and escalate systemic delivery risks, including product readiness, team enablement, and support effectiveness—and work across functions to implement structural solutions.

 

Who You Are:

  • You bring 12+ years of experience in technology delivery and transformation—preferably with a blend of top-tier consulting (e.g., McKinsey, BCG, Bain) and operating roles at a product company or GSI.
  • You have a strong track record of leading complex enterprise technology programs from scoping through delivery, often in environments where the product is evolving in parallel to implementation.
  • You excel at navigating organizational ambiguity, translating strategic intent into executable plans, and aligning diverse stakeholders toward common outcomes.
  • You have deep experience with multi-threaded implementation programs, including stakeholder engagement, delivery governance, resource orchestration, and risk management.
  • You’re a natural mentor and leader, with the ability to level up program managers and delivery teams through coaching, enablement, and standards of excellence.
  • You are customer-obsessed, commercially savvy, and able to operate fluidly across executive, technical, and operational discussions.

 

Preferred Qualifications:

  • Experience delivering cloud-based contact center or Unified-CXM platforms, ideally in large-scale enterprise environments.
  • Strong familiarity with enterprise IT architecture, APIs, integrations, and SaaS delivery models.
  • Prior leadership experience in professional services or solution delivery teams at high-growth SaaS companies.
  • Understanding of partner-driven delivery models, especially where GSIs or external consultants are involved.


Why You'll Love Sprinklr:


We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Compensation Range

$146,000 - $195,000 - $244,000

The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role.  Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s  discretionary bonus plan, commission plan and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection.  The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Similar Jobs

Testronic - LQA Game Tester with German

Testronic

Masovian Voivodeship, Poland (Hybrid)
4 Weeks ago
The Walt Disney Company - Senior Special Effects Designer

The Walt Disney Company

Glendale, California, United States (On-Site)
1 Day ago
The Walt Disney Company - Senior Manager, International Indirect Taxes

The Walt Disney Company

London, England, United Kingdom (On-Site)
1 Month ago
Nielsen Holdings - Finance Audit Manager

Nielsen Holdings

United States (Remote)
3 Weeks ago
JustPlay - Working Student Finance

JustPlay

Berlin, Berlin, Germany (Hybrid)
20 Hours ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Eleven Labs - Back-End Engineer

Eleven Labs

Bulgaria (Remote)
1 Month ago
Glowmade - Senior Producer

Glowmade

England, United Kingdom (On-Site)
1 Month ago
Mattel  Inc  - American Girl NYC - Community and Event Coordinator (seasonal)

Mattel Inc

New York, New York, United States (On-Site)
2 Weeks ago
Universal Music - Coordinator, DSP Content

Universal Music

Nashville, Tennessee, United States (On-Site)
2 Weeks ago
Ubisoft - Level Design Director

Ubisoft

Bordeaux, Nouvelle-Aquitaine, France (On-Site)
1 Month ago
DraftKings - Licensing Associate

DraftKings

Boston, Massachusetts, United States (On-Site)
5 Days ago
The Walt Disney Company - Shopper Marketing Intern, Retail & E-commerce

The Walt Disney Company

Paris, Île-de-France, France (On-Site)
1 Month ago
Token Metrics - Financial Analyst Intern (Nigeria-Remote)

Token Metrics

Lagos, Faro District, Portugal (Remote)
6 Months ago
Lionsgate Games - Accounting Manager

Lionsgate Games

Santa Monica, California, United States (On-Site)
1 Week ago
Voodoo - Senior Monetization Associate - Games

Voodoo

Paris, Île-de-France, France (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Austin, Texas, United States

Nintendo - Assoc. Insights and Analytics Analyst

Nintendo

Redmond, Washington, United States (On-Site)
4 Months ago
Google - Software Engineer III, Infrastructure, Core

Google

Sunnyvale, California, United States (On-Site)
1 Week ago
Next Level Business Services - Solution Consultant

Next Level Business Services

Pasadena, California, United States (On-Site)
6 Months ago
NVIDIA - Senior HPC Performance Engineer

NVIDIA

Santa Clara, California, United States (On-Site)
2 Weeks ago
The Walt Disney Company - Product Analyst

The Walt Disney Company

Celebration, Florida, United States (On-Site)
1 Week ago
Lionbridge Games - Business Development Director, Games

Lionbridge Games

United States (On-Site)
2 Months ago
The Walt Disney Company - Manager, Software Engineer - Video Playback

The Walt Disney Company

Santa Monica, California, United States (On-Site)
2 Weeks ago
Riot Games - Principal Software Engineer (ML Focused) - League Studio, League Data Central

Riot Games

Los Angeles, California, United States (On-Site)
6 Months ago
IManage - Senior Business Consultant

IManage

Chicago, Illinois, United States (Hybrid)
1 Week ago
WebFX - Jr. Online Graphics Designer

WebFX

Harrisburg, Pennsylvania, United States (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values.Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard.

London, England, United Kingdom (On-Site)

Gurugram, Haryana, India (On-Site)

Austin, Texas, United States (On-Site)

Bengaluru, Karnataka, India (On-Site)

Gurugram, Haryana, India (On-Site)

Sydney, New South Wales, Australia (On-Site)

Bengaluru, Karnataka, India (On-Site)

View All Jobs

Get notified when new jobs are added by Sprinkler

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug