Support Configuration and Admin Specialist, gTech gUP

6 Days ago • 2-4 Years • Product Management

About the job

Job Description

The Support Configuration and Admin Specialist at Google gTech will own support configuration and systems administration for various products using advanced admin tools and code-based systems. Collaboration with product operations teams is key for developing and executing support strategies. Responsibilities include troubleshooting support platform issues, ensuring quality experiences, and driving system improvements through new processes and documentation. The role requires strong technical and problem-solving skills, experience in customer-facing roles, and the ability to work independently and collaboratively in a fast-paced environment. This position focuses on building and maintaining fidelity implementations for a set of products.
Must have:
  • Bachelor's degree or equivalent experience
  • 2+ years customer-facing experience
  • Technical troubleshooting skills
  • Strong communication and teamwork
  • Experience with admin tools and code-based systems
Good to have:
  • 2+ years technical experience
  • Basic web development (HTML)
  • Experience with configuration systems
  • Project management skills
Perks:
  • Bonus
  • Equity
  • Benefits

Minimum qualifications:

  • Bachelor’s degree or equivalent practical experience.
  • 2 years of experience in a customer-facing role, working with stakeholders and driving technical implementations or transformation programs.

Preferred qualifications:

  • 2 years of experience in a technical role.
  • Experience with basic web development projects (HTML) or configuration systems.
  • Ability to take initiative, work independently, multi-task and complete projects on-time.
  • Ability to work globally and cross-functionally exhibiting strong leadership, project management, communication, and teamwork.
  • Excellent problem-solving, technical troubleshooting skills.
  • Excellent technical and functional skills in a fast-changing cross-platform environment.

About the job

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our .

The US base salary range for this full-time position is $85,500-$125,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .

Responsibilities

  • Own the support configuration and systems administration for a set of products through usage of a number of advanced admin tools as well as code-based rules systems.
  • Collaborate with product operations support teams to develop and execute product-specific, multi-channel support strategies.
  • Investigate and troubleshoot support platform and escalation channel issues.
  • Ensure adherence to a quality experience through building and maintaining fidelity implementations.
  • Drive improvement to the support systems through new processes, feature advocacy, and documentation.
View Full Job Description
$85.5K - $125.0K/yr (Outscal est.)
$105.3K/yr avg.
Boulder, Colorado, United States

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About The Company

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

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