Team Lead, Tele Calling

Key Responsibilities

• Managing a tele-calling team of 10-12 resources and vendors.
• Driving audience acquisition for conferences, administering surveys, participants of training programmes, and generating nominations for corporate awards.
• Maintaining and owning the database of all registrations and attendees.
• Identifying new ways and sources of building data for subsequent calling.
• Managing payments & invoice management with vendors.
• Identifying new vendors.
• Creating MIS dashboards a. Team performance b. Vendor Performance.
• Cost management planning.
• Ability to work on software's hosting data to understanding & execute activities such as data extraction, E-blasts, Digital invite creation.
• Managing ground level day-to-day activities. Be as hands-on as possible to understand challenges and help mitigate risk.
• Working closely inter BU (Projects and Sales teams) to conduct feasibility assessment of projects.
• Working with Intra BU (Legal, finance, TPC etc.) for managing day to day activities.
• Ensuring timely submission of performance MIS reports (team + vendor) to senior stakeholders.

Key Requirements

• Educational Qualifications: MBA or equivalent with 8+years of relevant experience.
• Experience to manage tele-calling & client servicing teams.
• Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment.
• Possesses excellent MS-Excel, MS-PowerPoint and MS-Word skills.
• Strong interpersonal skills with an inquisitive and creative nature.
• Process management and automation.
• Primary External Interactions: Clients and Vendors.
• Primary Internal Interactions: Internal team (Sales and Ops), Support Function.