Technical Solutions Engineer, Networking, Google Cloud
Job Summary
Job Description
As a Technical Solutions Engineer, Networking, you'll be part of a global team supporting customers' transition to Google Cloud. Responsibilities include troubleshooting technical issues (debugging, networking, system administration, documentation updates, coding/scripting), improving Google's products and processes, advocating for customer needs, and collaborating with cross-functional teams. You'll work to resolve customer problems, develop expertise in Google's technologies, act as a consultant for internal stakeholders, and contribute to 24/7 global customer support, potentially requiring non-standard hours.
Must have:
- Bachelor's degree or equivalent experience
- 4+ years coding, troubleshooting, customer advocacy
- 4+ years experience with web technologies, data/big data, systems administration, machine learning, networking, Kubernetes, Oracle, or SAP (2+)
- Network troubleshooting experience (packet capture, load testing, traffic path analysis)
Good to have:
- CCNP, CCIE, CKA, RHCE certifications
- Experience with cloud solutions (open source, cloud networking, distributed computing, hybrid/multi-cloud)
- Experience implementing, administering, and troubleshooting network infrastructure devices
- Knowledge of networking fundamentals (TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
- Knowledge of virtual/container networking
10 skills required
Job Details
Minimum qualifications:
- Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.
- 4 years of experience coding in a general purpose language or system design, troubleshooting/advocating for customers needs, and triaging technical issues.
- 4 years of experience with two or more of the following: web technologies, data/big data, systems administration, machine learning, networking, Kubernetes, Oracle, SAP.
- Experience in network troubleshooting using techniques, such as packet capture, load testing, and traffic path analysis.
Preferred qualifications:
- Certification in CCNP, CCIE, CKA, RHCE.
- Experience with any of these cloud solutions: open source software communities, cloud networking solutions, distributed computing technology, hybrid/multi cloud connectivity, etc.
- Experience implementing, administering, and troubleshooting network infrastructure devices.
- Knowledge of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing, etc.).
- Knowledge of virtual/container networking.
About the job
In this role, you will be a part of a global team that provides support to help customers seamlessly make the switch to Google Cloud. You will troubleshoot technical issues for customers with a mix of debugging, networking, system administration, documentation updating, and coding/scripting. You will make Google's products easier to adopt and use by making improvements to the product, tools, processes, and documentation. You will help drive business growth of Google Cloud by recognizing and advocating for our customers issues.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Manage the customers problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
- Develop knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and build tools for faster diagnosis.
- Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Understand customer issues and advocate for their needs with cross-functional teams, including Product and Engineering teams to find ways to improve the product and drive high-quality production.
- Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support. This will include a need to sometimes work non-standard work hours or shifts.
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About The Company
A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.
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