Technical Support Engineer - Kubernetes

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required 

• Bachelor’s degree in computer science, Information Technology (IT), or related field 

• 5+ years technical support, technical consulting experience, or equivalent experience including a customer-facing or customer support role 

• Solid understanding of container technology and fluency in Kubernetes.  Kubernetes Administration Certification is preferred.
• English Language: fluent in reading, writing and speaking.

Experience in one or more of the following technical areas desirable:

Linux OSS  

• Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.)  

• Experience with Linux script-based development environments and tools (PERL, Python, Ruby, PhP, Jenkins, etc.)  

• Experience administering Linux (boot process, file systems, network device and protocol configuration)  

• Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP   

Networking  

• Understanding of container specific networking such as CNI  

• Familiarity with DHCP, VIPs, NAT, DNS   

• Familiarity with networking troubleshooting (ping, tracert, tracemon, tcpdump, etc.)  

• Understanding of load balancing ad familiarity with relevant tools such NGINX

Microsoft Azure Platform 

• Microsoft Azure architecture and its components (Fabric, Compute, Storage) 

• Knowledge of Microsoft Azure Platform services  

• Azure Platform development and deployment concepts  

• Familiarity with development: tools, language, process, methods, troubleshooting 

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.