Technical Support Officer

Assystem is an international company with one mission: accelerate the energy transition around the world.

Every day, our 6,500 switchers located in 12 countries (Europe, Middle East, Pacific Asia & Africa) connect their six thousand billion neurons to tackle the task of the century: switching to low-carbon energy.

We are a collective committed to the actors who are making the energy switch. Sharing our knowledge, expertise and values allows us to innovate and think differently about the energy transition.

Drawing on more than 55 years' experience in highly regulated sectors subject to strict security and safety requirements, we provide our customers with engineering and project management services, as well as digital services and solutions to optimize the performance of complex infrastructure projects throughout their life cycle. The Group is currently ranked second in the world for nuclear engineering.

To ensure a viable, efficient, and reliable energy future for all

Job Purpose:

• The Technical Support Officer (TSO) is responsible for supporting Client Projects, normally operating within a Matrix  Multi Discipline Teams (MDTs) by the provision of quality management support services;
• Their primary purpose is to provide evidence of the adherence of the Client to the quality requirements within their respective Programmes and Projects;
• Their secondary purpose is to support Client Programmes in the achieving adherence with the Project-wide quality arrangements, as well as ensuring that appropriate project-specific quality arrangements are established, for example, Manufacturing Inspection and Test (MIT) Plans; Life-time Quality Records; NCR  Facilitation; Root Cause Analysis; Audit.
• The post holder will work in close collaboration with all other project functions to ensure that project quality is delivered consistently (safely, efficiently and right first time) compliant respecting Nuclear Safety as paramount at all times.
   

  Dimensions (Contextual Information) dependent upon Client requirements:

  As an embedded member of the Programme/Project the TSO will provide support on the application of specific quality activities within projects/contracts as directed by their client line manager to ensure both consistency and compliance;
• Data capture and analysis of quality metrics to ensure that input to management reports on the delivery of quality within the MDT are unambiguous;
• To support the non-conformance process in the identification of Project-wide Preventative Action as well as the facilitation of timely closure of non-conformance reports;
• To support the identification, capture and review of quality records;
• To conduct work stream and cross-project reviews as required.

  Principal Accountabilities:

  The Technical Support Officer is accountable to the Client for the following (Role dependant):

• Delivery of the day-to-day quality management support activities requested by the Client, in line with the general directions given by the Client’s Quality Director as defined in personal objectives or Task Orders;
• The provision of reports; presentations and the review of data to support the delivery of Client Quality requirements
• Conducts quality checks of records to enable quality oversight and the assurance that quality is delivered by the supply-chain and the MDT, efficiently and in accordance with specified requirements;
• Participates as required in the compilation of the Programme Quality Assurance Plan (PQAP) and specific Inspection and Test Plans (ITP);
• Supports the Client in establishing effective audit plans of identified risks;
• Ensures that appropriate controls are established with respect to the provision of Quality Records or ‘End of Reports’ by sub-contractors;
• Facilitates the effective close out of non-conformances (including Root Cause Analysis) reports;
• Supports Quality Auditors (Client and Sub-contractor based) in management of audit findings within the supply-chain and the MDT;
• Support investigations (e.g. provision of data) related to quality issues;
• Produce dashboards on a regular basis for a variety of audiences;
• Prepare materials for engagement with Regulators;
• Production / Analysis of reports on NCR KPI various stakeholders (including Quality Delivery Managers, NCR Lead) e.g., NCR weekly report, monthly report, and other NCR report based on demand to enable effective management of the NCR KPI’s.
• Supports in the provision of regular quality reports on:
  • quality metrics;
  • the status of non-conformances, inc. root cause/repeat events
  • quality records
  • Right First Time;
  • Objectives;
  • backlogs etc.

Knowledge, Skills & Experience:

• Minimum of 4-6 years experience;
• Experience in project environment, preferably in a regulated sector;
• Position requires a dynamic individual who is self-starter as well as a Completer/Finisher.
• Good awareness of the quality/safety environment;
• Experience of working in organisations that are certified to ISO 9001, ISO19443;
• Experience of ONR Licence Conditions is an advantage;
• Experience planning and conducting Internal Audits;
• Experience in the review of Quality Records (e.g. Material Certification; CFSI)
• The ability and knowledge to be able to analyse quality data at various levels across the business;
• The ability to build effective relationships with the team;
• Experience user of Microsoft Office, with a particular focus on Excel and Power Point;
• Pro-active and flexible, being prepared to plan and work on own initiative across a broad range of issues to drive performance;
• Technical / Engineering industry background desirable but not specifically Nuclear.
• Fluent in English language, preferably with some French language skills (but not essential).

Qualifications:

• GCSE English, Mathematics
• ONC level in Engineering or Business Administration desirable but not essential
• Formal Qualification in Microsoft Office advantageous

Due to the nature of work to be undertaken applicants will be required to meet certain criteria in order to attain a minimum level of UK BPSS security clearance if not already security cleared to a minimum BPSS level.

Note:

The post holder will be a direct report to the Quality Function management structure within the Client Project Team and as such will fulfil a key role to ensure compliance and maintenance with quality arrangements across all aspects of project execution. The Assystem position of Quality Engineer aligns to the NNB/HPC Client roles of:

• NCR Facilitator;

• Audit Co-Ordinator

• Technical Support Officer;

• Non-SQEPed Record Support Officer;

• PMO Officer
   

We are committed to equal treatment of candidates and promote, as well as foster all forms of diversity within our company. We believe that bringing together people with different backgrounds and perspectives is essential for creating innovative and impactful solutions. Skills, talent, and our people’s ability to dare are the only things that matter !. Bring your unique contributions and help us shape the future.