Business Unit

Cloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy. CSIG explores the interactions between users and industries to create innovative solutions for smart industries via technological advancements such as cloud, AI, and network security. While driving the digitalization of retail, medical, education, transportation and other industries, CSIG helps companies serve users in smarter ways, building a new ecosystem of intelligent industries that connect users and businesses.

What the Role Entails

Position Overview
Join Tencent Cloud as a Presales Product Solution Architect specializing in TRTC (Real-Time Communication) products. In this dynamic, client-facing role, you will work closely with sales and pre-sales teams to provide tailored technical solutions that address customer needs. Leveraging your expertise in real-time communication technologies, you will design industry-specific solutions, lead PoC verifications, and deliver impactful presentations to drive adoption of Tencent Cloud’s TRTC products. This is a unique opportunity to collaborate with global clients, empower partners, and shape the future of real-time communication technology in a fast-paced and innovative environment.

• Act as the product expert for Tencent Cloud's TRTC (Real-Time Communication) products, working closely with the sales and pre-sales teams to understand client requirements and deliver tailored solutions. Provide technical support for client PoC (Proof of Concept) verifications and drive revenue growth through professional TRTC solutions.
• Collaborate with clients to analyze their real-time communication needs, develop customized solutions, and present proposals that highlight the value of Tencent Cloud TRTC products in achieving their business goals.
• Design and organize TRTC solutions for various industry use cases, aligning customer needs with Tencent Cloud’s product capabilities. Pass valuable product feedback and customer requirements to the backend product development team to improve solutions.
• Partner with channel and marketing teams to empower Tencent Cloud ecosystem partners through training, technical support, and enablement activities.
• Represent Tencent Cloud in public-facing events, including webinars, conferences, and customer workshops. Share product capabilities, industry insights, and best practices to enhance the influence and adoption of TRTC products.

Who We Look For

• Minimum of 3 years of relevant experience, with a bachelor's degree or higher in Computer Science or a related field.
• Strong proficiency in English and Chinese Mandarin, with excellent communication skills in both written and spoken, including public speaking, client presentations, and technical proposal writing.
• Solid knowledge of real-time communication and media technologies, such as live broadcasting, encoding/decoding, and network transmission protocols.
• Proven ability to work in a customer-facing role, with a focus on delivering exceptional service and building trust with technical and business stakeholders.
• Strong problem-solving skills and the ability to translate customer requirements into effective technical solutions.

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Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.