Business Unit

Cloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy. CSIG explores the interactions between users and industries to create innovative solutions for smart industries via technological advancements such as cloud, AI, and network security. While driving the digitalization of retail, medical, education, transportation and other industries, CSIG helps companies serve users in smarter ways, building a new ecosystem of intelligent industries that connect users and businesses.

What the Role Entails

• Deep understanding of the business scenarios of KA customers, combined with the characteristics of Tencent Cloud products to help KA customers solve technical problems on the cloud, and assist KA customers in expansion, adjustment and optimization of business structure
• Communicate closely with KA customers through IM/telephone/remote-access/visit, gain insights into customers pain points and product tool improvements, and continuously improve customers satisfaction and product experience
• Provide proactive services to help customers anticipate and avoid problems, quickly locate and deal with customers problems and faults about network/load balancing/server/storage/database
• Continuously learn and improve the professionalism, work closely with related team colleagues to improve the efficiency of troubleshooting, and provide professional technical services that satisfy customers and even exceed expectations

Who We Look For

• Fluency in English and Chinese, both speaking and writing
• At least 5 years of Internet/Cloud platform DevOps relevant experience, bachelor degree or above, familiar with cloud computing technology and products
• Expert in Linux system management and TCP/IP protocol, Expert in using relevant tools for troubleshooting analysis and performance tuning
• Expert in the technical principles and common solutions of DNS/LB/CDN/DB/security attack and defense/disaster tolerance architecture/high concurrency tuning
• Experience in audio & video/SDK R&D/DevOps/big data/AI/TCE/Docker is preferred
• Good communication, presentation and logical thinking skills, good sense of service and collaboration, strong sense of responsibility, and strong ability to resist pressure.

Preferred candidates for this position should also have:

• Certification in one or more of Amazon Web Services (AWS), Google Cloud Platform (GCP), or another cloud providers

Location State(s)

California

The base pay range for this position in the state(s) above is $112,800.0 to $254,400.0 per year. Actual pay is based on market location and may vary depending on job-related knowledge, skills, and experience. A sign on payment, relocation package, and restricted stock units may be provided as part of the compensation package, as well as other medical, financial, and/or other benefits, dependent on the specific position offered.

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.