UX Researcher

At Rockstar Games, we create world-class entertainment experiences. 

Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry.

Rockstar Games is seeking a UX Researcher to support our Publishing arm. This will involve building relationships with, and running UX research for, a large range of stakeholders working in areas including marketing, commerce, online services, customer support, and user generated content. Research needs may sometimes blur the boundary between in-game and out-of-game, so it may sometimes also be required to run studies that cross over with aspects of the game experience. 

This is a full-time, in-office position based out of Rockstar’s NYC headquarters in Downtown Manhattan. 

WHAT WE DO

• The Rockstar Games UX Research Team plans, executes, and drives user experience research activities for game and publishing projects across the company.
• We ensure every piece of research yields high quality, actionable data.
• We contribute to the ongoing refinement of UX research at Rockstar, including methodological improvements, process development, and collaboration with other insights teams, such as Analytics and Consumer Insights. 
• We support our employees with a culture of career development, safety, and inclusion.

RESPONSIBILITIES

• Plan and execute research activities for Rockstar’s Publishing teams, including Marketing, Commerce, Online Services, Creator Platform, and Customer Experience.   
• Develop close working relationships with members of stakeholder teams and other Insights teams (such as Analytics and Consumer Insights)
• Identify product needs and transform them into research goals. 
• Apply a mixed-method approach, harnessing a variety of qualitative and quantitative methods (including interviews, surveys, heuristics, telemetry, descriptive, and inferential statistics) and adapt methodologies based on logistical and product context. 
• Understand and provide feedback on research artifacts and prototypes to incorporate them in research activities.
• Generate actionable insights that support product-refining iteration and strategic direction.
• Effectively communicate research insights (verbally and in writing) to a variety of stakeholders with different backgrounds.
• Support creation of research strategies at a product level.

QUALIFICATIONS

• Masters or PhD in Psychology, Human-Computer Interaction, Human Factors, Computer Science or related field, or equivalent industry experience. 
• 3-5 years of experience in UX research in the games industry. 
• Experience collaborating with a variety of product development stakeholders. 
• Broad knowledge of video game genres.

SKILLS

• Ability to work successfully in a fast-paced environment with the need to manage constant change, and the ability to work through organizational complexity and ambiguity.
• Ability to think strategically and work cross-functionally across local teams to collaborate and create impact on a global scale.
• Ability to present to senior stakeholders and facilitate broader design discussions within the team.
• An empathetic style: an ability to build trusted relationships and achieve consensus and buy-in at all levels of an organization.
• Detail-oriented and highly efficient.
• Self-starter, independent, entrepreneurial spirit.

PLUSES

Please note that these are desirable skills and are not required to apply for the position.

• Prior experience of UX research in or adjacent to the games industry.
• Knowledge of Rockstar's games.
• Knowledge of statistics.

ADDITIONAL INFORMATION

HOW TO APPLY

Please apply with a resume and cover letter demonstrating how you meet the skills above. If we would like to move forward with your application, a Rockstar recruiter will reach out to you to explain next steps and guide you through the process.

Rockstar is committed to creating a work environment that promotes equal opportunity, dignity and respect. In line with this commitment, Rockstar will provide reasonable accommodations to qualified job applicants with disabilities during the recruitment process in order for such applicants to be considered for the position for which they are applying, as well as to qualified employees to enable them to perform the essential functions of their roles. If you need more information about Rockstar’s reasonable accommodation policies or process, or need to request an accommodation, please contact the Human Resources Department.                                   

If you’ve got the right skills for the job, we want to hear from you. We encourage applications from all suitable candidates regardless of age, disability, gender identity, sexual orientation, religion, belief, race, or any other protected category.

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