Account Manager, APAC Home Charging

The Residential Energy team is responsible for the sale and deployment of all home energy technologies: Powerwall (battery storage), solar, and home charging.  We are seeking a high-performing account manager for our B2B home charging business across APAC. This role will act as the main point of contact for our third-party installer network, from onboarding to training to performance management. In addition, they will identify opportunities to improve our products, tools, and processes to ensure we are providing a best-in-class customer experience for our installers and customers. Based in Sydney, Australia, this role will also support and work with teams across our existing and new markets across Asia Pacific.

• Own B2B home charging performance to overall business goals – including sales, growth, and customer satisfaction. 
• Identify and implement programs to maximize Wall Connector attach rates and sales
• Identify, vet, and onboard third-party electrical installers or channel partners
• Forge new partnerships and support/expand existing channel relationships in collaboration with sales and business development teams
• Work cross-functionally with various stakeholders to develop and implement installer onboarding process and training improvements
• Support product development by ensuring product & engineering requirements are defined in line with local compliance requirements
• Support the success of new hardware/software product launches working closely with Engineering, Policy, Sales and Marketing, etc. 
• Proactively identify major risks to program performance and develop/propose strategies to mitigate
• Leverage insights from customer and market data to analyse Tesla’s position, market share, competitor products, pricing, customer sentiment and success – help identify pain points and opportunities and create and implement plans to address