Workplace Experience Assistant

What's in it for you?

Are you an outgoing and friendly person looking for a role where you can be the first person people meet when coming into the office of a growing business? Are you looking to build on your admin skills but like to mix people skills with paperwork? Then we may have the perfect role for you! We are looking for a Workplace Experience Assistant to join our workplace experience team to manage the reception desk and support the workplace experience team and wider business. You will get to meet and greet everyone coming into the office and direct them to where they need to be. You will be a part of a wider People & Culture team responsible for Workplace Experience, HR, and Talent Acquisition. You will also assist the Talent Acquisition team by helping out with interviews and scheduling. So if you're an admin hero looking for your next gig, within a growing business we want to hear form you!

Your role with us: 

As the first point of contact for new arrivals, you will represent Easygo in a public-facing customer service role, welcoming staff and visitors, ensuring their experience of the company is positive and that their business is handled in a timely and effective manner. The Receptionist role sits within the Workplace Experience Team working collaboratively towards continuous improvement of service levels at the Easygo office. You will be responsible for managing the reception desk and supporting the workplace experience and Talent acquisition teams in day to day duties. 

Who are we?

At Easygo we proudly stand as a prominent service provider to a powerhouse of brands within the iGaming industry, including Stake.com, Kick.com and Twist Gaming. Stake is the world's largest crypto casino, and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with Kick.com, the vibrant live streaming platform, which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games. 

Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies. Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 300+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.

Click play, on your career today!

What you will do: 

• Provide efficient and friendly assistance to internal and external stakeholders arriving at the office
• Ensure that the reception area is tidy and well-presented and visitors sign in on arrival 
• Manage mail & parcel distribution throughout the office, including receiving, distributing, and storing deliveries
• Assist the Talent Acquisition function by scheduling interviews, greeting candidates arriving for interviews and other administrative tasks  
• Manage new staff onboarding administration and welcome pack preparation
• Log maintenance requests across our Melbourne offices and manage all contractors attending on-site
• Work collaboratively with the Work Experience team to provide an outstanding experience for all Easygo employees and visitors to the office
• Work with the Workplace Experience Specialist to ensure the reception desk is covered at all times
• Manage the security pass system, including new card creation, offboarding and maintaining stock levels of cards, covers, and lanyards
• Assist the Workplace Experience team with ad hoc administrative tasks, fit out requirements and events
• You will act as the main point of contact for the security team, ensuring there is a handover at the end of shift each day.

What you will bring:

• Experience in Customer Service or related industry
• Excellent communication and interpersonal skills
• Experience with Google suite - gmail, calendar, docs and sheets
• A year or more in a reception, admin or an EA role
• You’ll be well organised, able to prioritise and manage your time effectively, and act transparently with those you work with
• You’ll enjoy problem-solving and enjoy the various challenges that come with a fast-paced and evolving organisation.

Bonus points if you also have:

• Excellent interpersonal and communication skills
• Strong organisational skills and able to take initiative
• Attention to detail & ability to manage multiple tasks effectively
• Professional and adaptable with strong problem-solving skills
• The ability to work independently and autonomously.

Some of the perks of working for us:

• EAP access for you and your family
• Access to over 9,000 courses across our Learning and Development Platform 
• Paid volunteer day
• Two full-time barista’s who will make your daily coffee, tea or fresh juice!
• Daily catered breakfast
• Massage Wednesdays - we get professionals to do this!
• Team lunches and happy hour in the office from 4pm on Fridays
• Fun office environment with pool tables, table tennis and all your favourite gaming consoles
• Help yourself drinks fridges and snack shelves

“We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant”

We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are passionate about providing a workplace that encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.