Account Manager, Google Customer Solutions (English, Spanish)
Job Summary
Job Description
- Bachelor's degree or equivalent experience
- 2+ years in advertising/sales/marketing
- Fluent in English and Spanish
- Client relationship management
- Achieving business growth goals
- Data-driven analysis & recommendations
- Experience with Google Ads
- Channel sales experience
- Strategic assessment of client success
- Competitive selling and objection handling
- Compelling narrative and storytelling skills
3 skills required
Job Details
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of advertising, consultative sales, business development, online media environment, or a marketing role.
- Ability to communicate in English and Spanish fluently to engage with local stakeholders.
Preferred qualifications:
- Experience strategically assessing and achieving client success via sales techniques, including effective questioning, objection handling, and competitive selling.
- Experience launching and managing digital advertising campaigns in Google Ads and other digital marketing platforms.
- Experience working with channel sales, advertisers, agencies, or clients.
- Ability to build compelling narratives and utilize storytelling as a client engagement strategy.
- Ability to manage and prioritize a portfolio in an advertising or media sales context, and to achieve goals to drive growth.
About the job
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
In this role, you will anticipate how decisions are made, explore and uncover the business needs of Google's key clients, and understand how the range of product offerings can grow their business. You will collaborate to set the idea and the strategy for how their advertising can reach users.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
Responsibilities
- Build and manage relationships with clients, and develop an understanding of their business challenges, marketing objectives, and success metrics.
- Work with internal and external stakeholders to ensure workflows and projects are completed on time.
- Plan for, and achieve, business growth goals, through the presentation of Google advertising products/solutions that will help clients to meet their marketing objectives.
- Develop forward thinking, data-driven analyses and consultative recommendations that align with customer goals, and quantify high-impact opportunities with clear recommendations to present to customers.
- Build knowledge of how Google Advertising products work and can be used to help meet a wide range of marketing objectives.
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About The Company
A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.
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