Account Manager LATAM
Job Summary
Job Description
As an Account Manager for the Latin American market at SOFTSWISS, you will be the primary contact for casino operator clients, fostering strong relationships and ensuring their needs are met. Responsibilities include identifying upselling and cross-selling opportunities, resolving client issues efficiently with internal teams, monitoring client account performance, and staying informed on industry trends. This role requires effective communication and problem-solving skills to maintain client satisfaction and drive revenue growth.
Must have:
- C1+ level of written and spoken English
- C1+ level of written and spoken Portuguese
- 2+ years of experience in account/customer success management
- Ability to analyze data and provide actionable insights.
- Ability to resolve client issues efficiently.
Good to have:
- Written and spoken Spanish
Perks:
- Full-time remote work with flexible hours
- Comprehensive Mental Health Programme
- Private insurance
- Sports program compensation
- Free online English lessons
- An additional 1 day off per year
- Generous referral program
- Training, internal workshops and conferences
2 skills required
Job Details
Overview:
SOFTSWISS continues to expand the team and is looking for an Account Manager for Latin American market. We need a true, experienced, and accomplished professional who shares our culture and values.
About Product:
SOFTSWISS Game Aggregator
A fast and cost-effective solution that allows you to integrate and manage casino gaming content easily
Key responsibilities:
- Client Relationship Management: Act as the main point of contact for our casino operator clients, ensuring their needs are met and maintaining strong, long-lasting relationships.
- Upselling and Cross-selling: Identify opportunities to promote additional services and game content to existing clients, driving increased revenue and client satisfaction.
- Problem Resolution: Quickly address any client issues related to the game aggregator, coordinating with internal departments to ensure timely solutions.
- Performance Monitoring: Track and report on the performance of client accounts, identifying areas for improvement and optimization.
- Market Research: Stay up-to-date on industry trends and competitor activities, providing clients with insights and recommendations.
- Technical assistance: Collaborate with internal technical teams to assist clients about their ongoing issues or requirements
Requirements:
- Written and spoken English C1+
- Written and spoken Portuguese C1+
- Previous experience with creating and implementing strong relationships with clients 2+ years in account management and/or customer success management
- Ability to analyze data and provide actionable insights to improve client performance
- Ability to resolve client issues efficiently and maintain high levels of client satisfaction
Nice to have:
- Written and spoken Spanish
What we offer:
- Full-time remote work opportunities and flexible working hours
- Comprehensive Mental Health Programme
- Private insurance
- Sports program compensation
- Free online English lessons
- An additional 1 Day off per calendar year
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events
About us:
SOFTSWISS is an international company, and an iGaming software expert. We don’t only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.
Our mission:
Changing the iGaming industry through technological innovation.
Similar Jobs
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
Similar Skill Jobs
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
Jobs in Brasília, Federal District, Brazil
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
Similar Category Jobs
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
