Account Manager LATAM

2 Weeks ago • 2 Years +

Job Summary

Job Description

As an Account Manager for the Latin American market at SOFTSWISS, you will be the primary contact for casino operator clients, fostering strong relationships and ensuring their needs are met. Responsibilities include identifying upselling and cross-selling opportunities, resolving client issues efficiently with internal teams, monitoring client account performance, and staying informed on industry trends. This role requires effective communication and problem-solving skills to maintain client satisfaction and drive revenue growth.

Must have:

C1+ level of written and spoken English
C1+ level of written and spoken Portuguese
2+ years of experience in account/customer success management
Ability to analyze data and provide actionable insights.
Ability to resolve client issues efficiently.

Good to have:

Written and spoken Spanish

Perks:

Full-time remote work with flexible hours
Comprehensive Mental Health Programme
Private insurance
Sports program compensation
Free online English lessons
An additional 1 day off per year
Generous referral program
Training, internal workshops and conferences

2 skills required

2 skills required for this role

Add these skills to join the top 1% applicants for this job

market-research

account-management

Job Details

Overview:

SOFTSWISS continues to expand the team and is looking for an Account Manager for Latin American market. We need a true, experienced, and accomplished professional who shares our culture and values.

About Product:

SOFTSWISS Game Aggregator
A fast and cost-effective solution that allows you to integrate and manage casino gaming content easily

Learn More

Key responsibilities:

Client Relationship Management: Act as the main point of contact for our casino operator clients, ensuring their needs are met and maintaining strong, long-lasting relationships.
Upselling and Cross-selling: Identify opportunities to promote additional services and game content to existing clients, driving increased revenue and client satisfaction.
Problem Resolution: Quickly address any client issues related to the game aggregator, coordinating with internal departments to ensure timely solutions.
Performance Monitoring: Track and report on the performance of client accounts, identifying areas for improvement and optimization.
Market Research: Stay up-to-date on industry trends and competitor activities, providing clients with insights and recommendations.
Technical assistance: Collaborate with internal technical teams to assist clients about their ongoing issues or requirements

Requirements:

Written and spoken English C1+
Written and spoken Portuguese C1+
Previous experience with creating and implementing strong relationships with clients 2+ years in account management and/or customer success management
Ability to analyze data and provide actionable insights to improve client performance
Ability to resolve client issues efficiently and maintain high levels of client satisfaction

Nice to have:

Written and spoken Spanish

What we offer:

Full-time remote work opportunities and flexible working hours
Comprehensive Mental Health Programme
Private insurance
Sports program compensation
Free online English lessons
An additional 1 Day off per calendar year
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events

About us:

SOFTSWISS is an international company, and an iGaming software expert. We don’t only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.