Ads Expert Rater Analyst, Trust and Safety
Job Summary
Job Description
- Bachelor's degree or equivalent experience
- 2+ years experience in data analytics, Trust and Safety, or related fields
- Excellent problem-solving and communication skills
- Oversee expert rater operations and policy gap identification
- Experience with cross-functional stakeholders
- Experience using data and technology to solve business challenges
- Excellent leadership, organization, and teamwork skills
7 skills required
Job Details
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.
Preferred qualifications:
- Experience working with an array of cross-functional stakeholders such as policy, operations, engineering and product management.
- Experience using data and technology to solve business challenges.
- Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.
- Excellent verbal and written communication skills with the ability to translate issues into simple, clear, concise language.
- Excellent leadership, organisation, and teamwork skills.
About the job
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
This role works with sensitive content or situations and may be exposed to graphic, controversial, or upsetting topics or content.
Responsibilities
- Oversee a Google Ads "expert rater" operation to ensure the quality decisions are passed in model training and human review operations. This includes arbitrating and auditing expert rater decisions at scale, and up-levelling expert raters on Google Ads policies.
- Identify and manage gaps in the existing policy framework uncovered or flagged by the expert rater operation. Work with policy specialist teams to develop and influence scalable solutions that improve both user protection and customer (advertiser) experience.
- Foster collaboration between the expert rater operation and policy, operations and engineering teams, in order to drive operational excellence and unlock novel automated enforcement solutions.
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About The Company
A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.
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