Field Service Supervisor

Our Field Service Operations team is responsible for providing technical support to drive the success of our customers at Aristocrat Gaming. Our team prides itself on Aristocrat’s people-first culture and bringing fun and passion into the work we do daily. Whether it’s driving to a casino, troubleshooting a problem, or installing a new cabinet, we always bring the power of play to life. If you enjoy solving problems, working with a team, and engaging with customers, this is the role for you!

The Field Service Technician Supervisor oversees and coordinates field service operations within a designated region. This leadership role focuses on team development, operational efficiency, and strategic customer relationship management. The Supervisor ensures that the field team consistently meets quality standards, productivity goals, and customer satisfaction metrics.

Job Requirements

• Supervise a team of Field Service Technicians, providing guidance, support, and performance feedback.

• Plan and allocate resources efficiently, balancing workload among team members.

• Ensure timely and effective resolution of service requests, maintaining high levels of customer satisfaction.

• Review and approve service documentation, ensuring accuracy and compliance with company standards.

• Conduct performance evaluations, identifying growth and development opportunities for team members.

• Lead regular meetings with the field team to discuss best practices, safety, and performance metrics.

• Coordinate closely with other departments to improve service delivery and resolve cross-functional issues.

What We're Looking For

• Bachelor’s degree in management, technical field, or equivalent experience.

• 5+ years of experience in field service, with at least 2 years in a supervisory capacity.

• Proven leadership skills with a track record of managing high-performing teams.

• Strong organizational, communication, and customer relationship management skills.

• Ability to work flexible hours and travel within the assigned region as necessary.

Preferred Qualifications

• Experience as a slot technician, field service of technical products, or other diagnostic work.

• Experience working in the field, being on call, and traveling for work.

• Experience with electronics, mechanics, and troubleshooting.

Physical Requirements

• Can lift and move a minimum of 50 pounds.

• Able to push up to 250 pounds with the assistance of moving equipment.

• Able to climb and balance on ladders.

• Have good manual dexterity, hand/eye coordination, and good eyesight.

• Able to drive and operate a vehicle for extended periods.

Work Conditions

• Operate designated service vehicles equipped with GPS and real-time camera monitoring systems.

• Operate a box truck safely and efficiently.

• Work in a crowded, noisy, and smoking casino environment.

• Travel with little or no notice and for possible extended periods.

• Work flexible shifts as needed (nights, weekends, holidays).

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

• World Leader in Gaming Entertainment

• Robust benefits package

• Global career opportunities

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

Pay Range

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.

Additional Information:

Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.