The Senior Research Associate (Prompts) at Keywords Studios will lead and manage a team focused on training an AI engine to interact with humans in innovative ways.  Responsibilities include setting KPIs, monitoring progress, troubleshooting errors, performing quality audits, contributing to reports, developing processes, training junior team members, and ensuring timely, high-quality deliverables. This role requires strong leadership, technical aptitude in AI, experience with KPIs and process improvement, and proficiency in Google Sheets, Zoom, and Slack.  The successful candidate will demonstrate a proactive approach, accountability, transparency, and teamwork.  The role involves collaborating closely with clients and managing team performance in a fast-paced environment.

<p>At Keywords, we deliver clients the benefits of the strengthened Engage service line, combining our Player Support and Marketing offerings.</p>

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<section aria-labelledby="job-description-title" class="styles--3vx-H" data-ui="job-description"><h2 id="job-description-title">Description</h2><div><p>The Senior Research Associate is focused on the delivery of projects/tasks, driven by KPIs, while managing the performance of the team whose primary function is to train an AI engine.</p><p>You will be working on training AI to interact with humans in entirely new ways, and you’ll be responsible for helping the AI learn how to best collaborate with humans by interacting with a variety of software tools.&nbsp;&nbsp; </p><p>As part of this role, you will leverage your skills and background to establish processes, and manage, train and mentor junior team members.&nbsp; You will own a specific area, and be accountable for deliverables, quality, and overall processes for the area.</p><p></p><p><strong>Responsibilities: </strong></p><ul> <li>Work collaboratively in a fast-paced environment</li> <li>Lead and Manage team members in execution of projects/tasks</li> <li>Setting of targets for the team (KPIs) for projects</li> <li>Monitoring of progress against KPIs</li> <li>Attending daily stand-ups with Client</li> <li>Trouble-shooting (reproducing) errors and answering questions for the Team</li> <li>Performing Quality Audits</li> <li>Contributing to the Completion of the Daily and Weekly Reports</li> <li>Develop, and implement new processes within identified areas of ownership</li> <li>Train junior team members on processes and best practices</li> <li>Own deliverables ensuring tasks are completed on time with quality for area of ownership, including team members contributing within that area of ownership</li> <li>Think strategically about end-to-end processes and how to improve them</li> <li>Identification of risks in processes and recommend solutions or alternatives to mitigate</li> <li>Learn new software programs on the job</li> </ul><p></p><p>Keywords provides a competitive compensation package, good benefits and a casual, fun, productive and supportive working environment. We empower people to perform to the best of their ability with our “can do” attitude. We appreciate and embrace flexibility and learn at every opportunity to grow ourselves through experience, training and tackling new challenges. This is what makes us <em>Keywordians</em>.</p></div></section><section aria-labelledby="job-requirements-title" class="styles--3vx-H" data-ui="job-requirements"><h2 id="job-requirements-title">Requirements</h2><div><ul><li>Technical aptitude or experience working with AI</li></ul><ul> <li>Leadership experience and Performance Management experience, leading or training others</li> <li>Experience managing KPIs</li> <li>Strong attention to detail</li> <li>Strong Organization skills</li> <li>Critical thinking and problem-solving skills</li> <li>Strong Analytical skills</li> <li>Process Improvement experience</li> <li>Strong aptitude of working with Google sheets, Zoom, and Slack</li> </ul><ul><li>Exemplify the quality of having a "Proactive Approach," attitude which includes a high level of accountability, transparency, and teamwork first &amp; foremost</li></ul><ul><li>Ability to learn on the job</li></ul><p></p><p>Please remember to send us your CV in <strong>English</strong>!</p><p>We look forward to meeting you!</p><p></p><p>By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at&nbsp;<a tabindex="0" data-role="button-link" class="button--2de5X button--14TuV tertiary--1JsWJ external" rel="nofollow noreferrer noopener" target="_blank" href="https://www.keywordsstudios.com/en/applicant-privacy-notice">https://www.keywordsstudios.com/en/applicant-privacy-notice</a>.</p><p></p><p>Role Information: EN</p><p>Studio: Keywords Studios</p><p>Location: Europe, Poland</p><p>Area of Work: Embedded Services</p><p>Service: Globalize</p><p>Employment Type: Permanent</p><p>Working Pattern: Full Time</p><p></p><p></p></div></section>