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Application Support Group Agent (Multilingual)

Application Support Group Agent (Multilingual)

2 Months ago • All levels • Account Management

About the job

2 skills required for this role

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innovation

cross-functional

Job Description

Interactive Brokers seeks a multilingual Application Support Group Agent to assist clients with the application process, answer questions about services, and demonstrate a positive attitude. This role involves processing institutional and retail client applications, reviewing documentation, corresponding with clients and sales representatives, and collaborating with cross-functional teams.

Must have:

Fluent English
Russian Knowledge
Client Applications
Account Opening

Good to have:

AML/KYC
Cross-Functional
Internal Policies
Database Knowledge

Perks:

Discretionary Bonus
Private Healthcare

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Position

Interactive Brokers Group has been consistently at the forefront of trading innovation, starting with the invention of the first floor-based handheld computer in 1983. We pride ourselves on being primarily a technology company and challenging the status quo. We push boundaries to offer our clients the best trading platform with the most sophisticated features at the lowest cost. Software development is the lifeblood of our firm, and it shows in our stellar brokerage platform. Interactive Brokers is regularly recognized as a leader in the financial services industry.

We seek a motivated, technology-oriented candidate to join our New Accounts Team in Budapest, Hungary. The Application Support Group Agent in the New Accounts team will assist potential and existing clients with the application process, answer general questions about Interactive Brokers' services, and demonstrate and express a positive attitude when speaking to callers.

Responsibilities

As a member of the New Accounts team, you will process institutional and retail client applications daily.
You will review documentation related to new account openings per European regulations.
Correspond with clients, sales representatives and client service representatives.
Collaborate with other cross-functional teams to assist with account approval and maintenance.
Cross-reference multiple databases and ensure that regulatory aspects of AML and KYC are completed before account opening
Follow internal policy and procedures when dealing with various account-related tasks.

Qualifications, Skills & Attributes

Education: Commercial apprenticeship and/or equivalent experience
Personality: Self-confident, able to work independently and multitask
Languages: Fluent in English, with Russian knowledge.
Basic PC knowledge, Internet navigation

Company Benefits & Perks

Discretionary annual bonus (cash and stock)
Private healthcare insurance
Free recreational pass (AYCM XL package)
Daily food allowance in the office
Monthly BKK pass
Hybrid way of working (2 days home office/week)
Modern office in the heart of Budapest with free amenities
Great atmosphere with friendly and exceptional colleagues and frequent company outings.

*The benefits package will be reviewed regularly and may be subject to change.

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