Assistant Store Manager, eCommerce

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.
 

How we LEAD:

Universal Music Group is seeking an Assistant Store Manager to assist in managing our artist’s and label stores to ensure best-in-class e-commerce services are regularly achieved and maintained. You will have the opportunity to work with some of the most successful artists and entertainment companies in the world, and to work with emerging digital music and entertainment technologies.

How you’ll CREATE:

• Assist Store Managers with project management for eCommerce stores
• Assist Store Managers in setting up & maintaining store environments
• Lead management on stores as needed
• Update products, descriptions, images, and other customer-facing information to ensure the store front end functionality is optimized
• Handle one-off platform updates to shops
• Monitor shipping rates for accuracy
• Assist Store Managers by coordinating product restocks
• Work with Account Managers to make sure all details needed concerning new launches and stores are received in a timely manner from clients
• Assist with managing inventory levels and inventory reporting
• Manage comp shipment requests
• Assist with logistics and warehouse management
• Work with fulfillment partners and customer service team to provide efficient customer experiences • Conduct periodic reports for clients as needed
• Assist with using sales reports to make recommendations to drive revenue for clients
• Work with marketing account teams to ideate and create unique, topical merchandise for clientele

Bring your VIBE:

• 2+ years experience working in a professional environment
• 1+ years experience in merchandising, eCommerce, supply chain, music business, or related field
• Experience working in customer service related field is a plus
• Extremely detail-oriented and organized
• Proficient in Excel & Microsoft Office
• Self-starter who can complete tasks with minimal supervision
• Very strong communication skills
• Works well with a team
• Good with tight timelines and strict deadlines
• Easily adjusts to shifting priorities
• Photoshop experience is a plus
• Trustworthy with sensitive information
• Bachelor’s Degree - preferably in business, merchandising, or a related field

Perks Playlist:

• Be part of an entrepreneurial, global organization that values authenticity, drive, creativity, relationships, and a competitive spirit

• Comprehensive medical, dental, vision, and FSA options, as well as:

  • 100% coverage for out-patient mental health services

  • Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)

  • A lifetime fertility support allowance of $30,000 to plan participants

  • Student Loan Repayment Assistance and Tuition Reimbursement

  • 100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation

• Variety of ways to prioritize much-needed time away from work including:

  • Flexible Paid Time Off (PTO) for exempt employees

  • 3-weeks PTO for non-exempt employees

  • 2-weeks paid Winter Break

  • 10 Company Holidays (including Juneteenth and Wellbeing Day)

  • Summer Fridays (between Memorial Day and Labor Day)

  • Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.

For more information, please click on the following links.

E-Verify Participation Poster: English / Spanish

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