Associate Client Solutions Analyst

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Get To Know Us: 

We’re looking for a motivated and service-driven Associate Client Solutions Analyst to join our growing team. In this role, you’ll be the first point of contact for our clients, supporting them with product inquiries and troubleshooting software-related issues. You will play a key role in ensuring a positive client experience by helping resolve installation, operation, and maintenance challenges.

This is an ideal position for someone early in their career who enjoys problem-solving, communicating with customers, and growing their technical knowledge in a fast-paced, team-focused environment.

• Flexibility: Hybrid Work Model  

• Your Future: Income Protection Insurance & Salary Continuance

• Work/Life Balance: Flexible Time Off 

• Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance 

• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity 

• Training: Hands-On, Team-Customised, including SS&C University  

• Extra Perks: Discounts on fitness clubs, travel and more! 

What You Will Get To Do: 

• Respond to client product inquiries via phone, email, or chat with professionalism and care

• Assist with software troubleshooting and escalate more complex issues when necessary

• Guide clients through product usage, setup, and maintenance

• Record client interactions and recurring technical concerns to support continuous product improvement

• Collaborate with internal teams to resolve product or system issues

• Contribute to projects or tasks requiring independent judgment and initiative

What You Will Bring: 

• Customer-focused with excellent written and verbal communication skills

• Strong analytical and problem-solving abilities

• Ability to manage time effectively and work both independently and collaboratively

• Eagerness to learn and contribute to a supportive team environment

• Bachelor’s degree with at least 2 years of relevant experience

• Previous experience in a client support, helpdesk, or software support role is an advantage

• Basic technical knowledge of software products and systems

• Proficiency in Microsoft Office and comfort using internal support tools

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.