Analyst/Sr Analyst-Payment Operations

1 Year ago • 2-6 Years • Operations

Job Summary

Job Description

Nium is seeking an Analyst/Sr. Analyst for Payment Operations. This role involves processing transactions for retail and institutional businesses, reconciling customer funds, onboarding clients, resolving payment issues, verifying statements, creating invoices, coordinating with finance teams, and resolving customer complaints. The role also includes publishing MIS reports, organizing workflows, and working with product and technology teams for process improvement. The position requires working in a rotational shift environment and follows a flexible holiday schedule due to Nium's global operations. The responsibilities include managing day-to-day and month-to-month service level agreements (SLAs) related to payment processing.

Must have:

2-6 years of experience in Payment Processing
Prioritize, organize, and execute tasks with minimal supervision
Strong interpersonal and communication skills
Strong problem-solving/issue resolution skills
Hands-on experience in MS Office and tools

Good to have:

Knowledge of Cross-border remittances

Perks:

Competitive salaries and performance bonuses
Medical coverage and 24/7 employee assistance program
Generous vacation programs
Flexible hybrid working environment
Role-specific training, internal workshops, and a learning stipend
Company-wide social events and team bonding activities

6 skills required

6 skills required for this role

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ms-office

communication

team-player

talent-acquisition

quality-control

accounting

Job Details

Nium, the Leader in Real-Time Global Payments

Nium, the global leader in real-time, cross-border payments, was founded on the mission to deliver the global payments infrastructure of tomorrow, today. With the onset of the global economy, its payments infrastructure is shaping how banks, fintechs, and businesses everywhere collect, convert, and disburse funds instantly across borders.

Its payout network supports 100 currencies and spans 220+ markets, 100 of which in real-time. Funds can be disbursed to accounts, wallets, and cards and collected locally in 35 markets. Nium's growing card issuance business is already available in 34 countries. Nium holds regulatory licenses and authorizations in more than 40 countries, enabling seamless onboarding, rapid integration, and compliance – independent of geography. The company is co-headquartered in San Francisco and Singapore.

About the Role :

Over the years we have slowly and steadily recruited some of the best in the business and every day they bring us closer to our full potential. In the five years since our inception, we have evolved significantly as a company but customer obsession has always been at our core. We believe that cross-border money transfers should be seamless; and every customer using our services should have a smooth, cost-effective and a transparent experience. In this light, our Reconciliation manager plays a very critical role by taking ownership of all payments transaction processing and be responsible for day-to-day, month-to-month SLAs.

We believe that cross-border money transfers should be seamless; and every customer using our services should have a smooth, cost-effective and a transparent experience. In this light, our Transaction processing play a very critical role by taking ownership of all payments transaction processing and be responsible for day-to-day, month-to-month SLAs.

Key Responsibilities:

As an Executive/ Senior Executive in our Payment Processing team you will –
Liaise with internal stakeholders (Compliance, Customer Service, Product, and Technology) for processing of transactions for both our Retail & Institutional businesses
Reconcile incoming customers' money with their transactions and making sure their wallets have sufficient balance for the execution of their transactions.
Onboard new Institutional, SME, and enterprise clients on Nium's platform.
Monitor, investigate, and resolve payment processing issues.
To verify statements for various banks and currencies before reprocessing or refunding transactions.
Creating monthly Invoices for clients and tracking their settlement.
Coordination with the Reconciliation and Finance teams for accounting queries, provide relevant information to ensure proper accounting is carried out
Work with Account Managers and Customer Service teams to resolve customer complaints.
Publish MIS reports to the management and internal stakeholders.
Organize workflow to meet department objectives.
Work with Product and Technology teams to improve process efficiency and automation.
This role will require you to work in a rotational shift environment. Also, given Nium operates across multiple geographies there are no fixed holidays and we follow a flexible holiday schedule.

Requirements:

Bachelor's degree with 2-6 years of experience working in Payment Processing, preferred knowledge of Cross border remittances
Can prioritize, organize, and execute tasks with minimal supervision.
Demonstrates strong interpersonal and communication skills.
Demonstrates ability to work with a high degree of quality.
Demonstrates strong problem-solving/Issue Resolution skills.
Hands-on experience in MS Office and tools within it.
Possesses Behavioral competencies such as Customer-centricity, confidence, go-getter mindset, curiosity, comfortable to multitask on systems, can relate to Tech as an end-user, team player, flexible, looks for improvements in pursuit of operational efficiency.

What we offer at Nium

We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work.

We Care for Our Employees: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible working hybrid working environment (3 days per week in the office).

We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend

We Constantly Innovate: Since our inception, Nium has received constant recognition and awards for how we approach both our business and talent opportunities.

-2022 Great Place To Work Certification

-2023 CB Insights Fintech 100 List of Most Promising Fintech Companies

- CNBC World’s Top Fintech Companies 2024.

We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more!

We Thrive with Diversity: Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone.

For more detailed region specific benefits : https://www.nium.com/careers#careers-perks

For more information visit www.nium.com

Depending on your location, certain laws may regulate the way Nium manages the data of candidates. By submitting your job application, you are agreeing and acknowledging that you have read and understand our Candidate Privacy Notice located at www.nium.com/privacy/candidate-privacy-notice.