Analyst/Sr Analyst-Payment Operations

10 Months ago • 2-6 Years

Job Summary

Job Description

Nium is seeking an Analyst/Sr. Analyst for Payment Operations. This role involves processing transactions for retail and institutional businesses, reconciling customer funds, onboarding clients, resolving payment issues, verifying statements, creating invoices, coordinating with finance teams, and resolving customer complaints. The role also includes publishing MIS reports, organizing workflows, and working with product and technology teams for process improvement. The position requires working in a rotational shift environment and follows a flexible holiday schedule due to Nium's global operations. The responsibilities include managing day-to-day and month-to-month service level agreements (SLAs) related to payment processing.
Must have:
  • 2-6 years of experience in Payment Processing
  • Prioritize, organize, and execute tasks with minimal supervision
  • Strong interpersonal and communication skills
  • Strong problem-solving/issue resolution skills
  • Hands-on experience in MS Office and tools
Good to have:
  • Knowledge of Cross-border remittances
Perks:
  • Competitive salaries and performance bonuses
  • Medical coverage and 24/7 employee assistance program
  • Generous vacation programs
  • Flexible hybrid working environment
  • Role-specific training, internal workshops, and a learning stipend
  • Company-wide social events and team bonding activities

Job Details

Nium, the Leader in Real-Time Global Payments 

 

Nium, the global leader in real-time, cross-border payments, was founded on the mission to deliver the global payments infrastructure of tomorrow, today. With the onset of the global economy, its payments infrastructure is shaping how banks, fintechs, and businesses everywhere collect, convert, and disburse funds instantly across borders.  


Its payout network supports 100 currencies and spans 220+ markets, 100 of which in real-time. Funds can be disbursed to accounts, wallets, and cards and collected locally in 35 markets. Nium's growing card issuance business is already available in 34 countries. Nium holds regulatory licenses and authorizations in more than 40 countries, enabling seamless onboarding, rapid integration, and compliance – independent of geography. The company is co-headquartered in San Francisco and Singapore. 


About the Role :


Over the years we have slowly and steadily recruited some of the best in the business and every day they bring us closer to our full potential. In the five years since our inception, we have evolved significantly as a company but customer obsession has always been at our core. We believe that cross-border money transfers should be seamless; and every customer using our services should have a smooth, cost-effective and a transparent experience. In this light, our Reconciliation manager plays a very critical role by taking ownership of all payments transaction processing and be responsible for day-to-day, month-to-month SLAs.


We believe that cross-border money transfers should be seamless; and every customer using our services should have a smooth, cost-effective and a transparent experience. In this light, our Transaction processing play a very critical role by taking ownership of all payments transaction processing and be responsible for day-to-day, month-to-month SLAs. 

Key Responsibilities:

    • As an Executive/ Senior Executive in our Payment Processing team you will –
    • Liaise with internal stakeholders (Compliance, Customer Service, Product, and Technology) for processing of transactions for both our Retail & Institutional businesses
    • Reconcile incoming customers' money with their transactions and making sure their wallets have sufficient balance for the execution of their transactions.
    • Onboard new Institutional, SME, and enterprise clients on Nium's platform.
    • Monitor, investigate, and resolve payment processing issues.
    • To verify statements for various banks and currencies before reprocessing or refunding transactions.
    • Creating monthly Invoices for clients and tracking their settlement.
    • Coordination with the Reconciliation and Finance teams for accounting queries, provide relevant information to ensure proper accounting is carried out
    • Work with Account Managers and Customer Service teams to resolve customer complaints.
    • Publish MIS reports to the management and internal stakeholders.
    • Organize workflow to meet department objectives.
    • Work with Product and Technology teams to improve process efficiency and automation.
    • This role will require you to work in a rotational shift environment. Also, given Nium operates across multiple geographies there are no fixed holidays and we follow a flexible holiday schedule. 

Requirements:

    • Bachelor's degree with 2-6 years of experience working in Payment Processing, preferred knowledge of Cross border remittances
    • Can prioritize, organize, and execute tasks with minimal supervision.
    • Demonstrates strong interpersonal and communication skills.
    • Demonstrates ability to work with a high degree of quality.
    • Demonstrates strong problem-solving/Issue Resolution skills.
    • Hands-on experience in MS Office and tools within it.
    • Possesses Behavioral competencies such as Customer-centricity, confidence, go-getter mindset, curiosity, comfortable to multitask on systems, can relate to Tech as an end-user, team player, flexible, looks for improvements in pursuit of operational efficiency.
What we offer at Nium  
 
We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work. 

We Care for Our Employees: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible working hybrid working environment (3 days per week in the office). 

We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend

We Constantly Innovate: Since our inception, Nium has received constant recognition and awards for how we approach both our business and talent opportunities.

We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more!  

We Thrive with Diversity: Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone.  
 
For more detailed region specific benefits :  https://www.nium.com/careers#careers-perks 
 
For more information visit www.nium.com 

Depending on your location, certain laws may regulate the way Nium manages the data of candidates. By submitting your job application, you are agreeing and acknowledging that you have read and understand our Candidate Privacy Notice located at www.nium.com/privacy/candidate-privacy-notice.

Similar Jobs

N-iX - Senior UX Researcher (with German)

N-iX

Ukraine (Remote)
2 Weeks ago
Scopely - Director of Community

Scopely

California, United States (Remote)
1 Month ago
The Walt Disney Company - Business Systems Analyst

The Walt Disney Company

Hong Kong (On-Site)
1 Month ago
Sphere Entertainment Co - Assistant Project Manager

Sphere Entertainment Co

United States (Remote)
1 Month ago
Google - Performance Specialist

Google

Stockholm, Stockholm County, Sweden (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

DNEG - Head of Taxation

DNEG

Mumbai, Maharashtra, India (On-Site)
8 Months ago
Next Level Business Services - Sr. Performance Test Engineer

Next Level Business Services

El Segundo, California, United States (On-Site)
6 Months ago
lifechruh - Staff Software Engineer

lifechruh

Edmond, Oklahoma, United States (On-Site)
8 Months ago
Netflix - Title Merchandising Manager - APAC

Netflix

Singapore, Singapore (On-Site)
6 Months ago
Techland - Junior Programmer

Techland

Warsaw, Masovian Voivodeship, Poland (On-Site)
3 Weeks ago
Rackspace Technology - AWS Service Delivery Manager

Rackspace Technology

India (Remote)
1 Month ago
In mobi - Manager - Research & Thought Leadership

In mobi

New Delhi, Delhi, India (On-Site)
1 Day ago
Banyan Software - Customer Support & Onboarding Coordinator

Banyan Software

Coventry, England, United Kingdom (On-Site)
1 Day ago
Ubisoft - Native Japanese Localization Tester

Ubisoft

Chengdu, Sichuan, China (On-Site)
9 Months ago
Google - Software Engineer, Metrics and Business Intelligence

Google

Mexico City, Mexico City, Mexico (On-Site)
2 Days ago

Get notifed when new similar jobs are uploaded

Jobs in Mumbai, Maharashtra, India

Zypp Electric - Social Media Manager

Zypp Electric

Gurugram, Haryana, India (On-Site)
10 Months ago
Unisys - Associate Technical Service Desk

Unisys

Bengaluru, Karnataka, India (On-Site)
5 Hours ago
Assystems - I&C Engineer- Senior.

Assystems

Bengaluru, Karnataka, India (On-Site)
6 Months ago
Hitachi - Java Developers

Hitachi

Bengaluru, Karnataka, India (On-Site)
6 Months ago
PwC - IN_Associate – D365 Technical -Ms Dynamics– Advisory  - Gurgaon

PwC

Gurugram, Haryana, India (On-Site)
7 Months ago
Fluence - Advanced Procurement Engineering Specialist

Fluence

Bengaluru, Karnataka, India (Hybrid)
5 Months ago
Anthology - Manager, Software Engineering

Anthology

Chennai, Tamil Nadu, India (On-Site)
6 Months ago
PwC - IN_Associate_SAP HCM_Enterprise Apps SAP_Advisory_Gurgaon

PwC

Gurugram, Haryana, India (On-Site)
6 Months ago
Electronic Arts - Team Manager, Escalated Care Specialist

Electronic Arts

Hyderabad, Telangana, India (Hybrid)
6 Hours ago
PwC - IN_Associate_SAP ABAP_Enterprise Apps SAP_Advisory_Bangalore

PwC

Bengaluru, Karnataka, India (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Nium, the global leader in real-time, cross-border payments, was founded on the mission to deliver the global payments infrastructure of tomorrow, today. With the onset of the global economy, its payments infrastructure is shaping how banks, fintechs, and businesses everywhere collect, convert, and disburse funds instantly across borders. Its payout network supports 100 currencies and spans 220+ markets, 100 of which in real-time. Funds can be disbursed to accounts, wallets, and cards and collected locally in 35 markets. Nium's growing card issuance business is already available in 34 countries. Nium holds regulatory licences and authorizations in more than 40 countries, enabling seamless onboarding, rapid integration, and compliance – independent of geography. The company is co-headquartered in San Francisco and Singapore.



San Francisco, California, United States (Hybrid)

Mumbai, Maharashtra, India (On-Site)

Singapore, Singapore (Hybrid)

Mumbai, Maharashtra, India (On-Site)

Singapore (Hybrid)

Hong Kong, Hong Kong (Hybrid)

Hyderabad, Telangana, India (On-Site)

San Francisco, California, United States (Hybrid)

Mumbai, Maharashtra, India (On-Site)

View All Jobs

Get notified when new jobs are added by Nium

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug