Associate Director - Client Partner

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 37 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

About the Role:

We are seeking a dynamic and experienced Client Growth Partner to join our team. This senior-level position is pivotal in driving business growth by nurturing and expanding relationships with our existing clients. The ideal candidate will have a proven track record in sales and business development, with a strong ability to identify and capitalize on new business opportunities within our current client base.

Key Responsibilities:

• Client Relationship Management: Develop and maintain strong, long-lasting relationships with key client stakeholders.
• Business Development: Identify and pursue new business opportunities within existing client accounts to drive revenue growth.
• Strategic Planning: Collaborate with clients to understand their business needs and objectives, and develop tailored solutions to meet those needs.
• Sales Strategy: Develop and implement effective sales strategies to achieve growth targets.
• Account Management: Oversee client accounts, ensuring client satisfaction and addressing any issues or concerns promptly.
• Market Analysis: Conduct market research to identify trends and opportunities for growth within existing client accounts.
• Reporting: Prepare and present regular reports on account status, sales activity, and growth opportunities to senior management.
• Collaboration: Work closely with internal teams, including marketing, product development, and customer support, to ensure a cohesive approach to client growth.

Experience:

• Minimum of 8 -15 years of experience in sales, business development, or account management, preferably in a B2B environment.
• Strong preference on consulting experience working with enterprise solutions such as Salesforce, SAP, AWS, Azure, ServiceNow.
• Must possess executive presence and ability to communicate to C-Level executives demonstrating value and differentiation.
• Industry experience in industry and automation, manufacturing and diversified Industries.

Education: Bachelor’s degree in Business, Marketing, or a related field. MBA is a plus.

Skills:

• Strong interpersonal and communication skills.
• Proven ability to manage multiple projects and meet deadlines.
• Excellent negotiation and presentation skills.
• Strategic thinker with a results-driven approach.

Desired Outcomes:

Revenue Growth:.

• Increase YoY revenue by 30%.
• Identify and capitalize on upsell and cross-sell opportunities to drive additional revenue streams.

Client Relationship Management:

• Develop and maintain strong, strategic relationships with C-level executives and key decision-makers within client organizations in at least two new business areas.
• Act as a trusted advisor, understanding clients’ business goals and challenges to provide tailored solutions that drive mutual success.

Client Satisfaction and Retention:

• Ensure high levels of client satisfaction by delivering exceptional service and support. Targeting 90% satisfaction rating or higher.
• Proactively address client concerns and implement solutions to retain and grow client accounts.

Strategic Planning and Execution:

• Collaborate with internal teams to develop and execute strategic account plans that align with clients’ business objectives.
• Monitor and report on account performance, providing insights and recommendations for continuous improvement.

Market and Industry Knowledge: 

• Stay informed about industry trends, market conditions, and competitive landscape to provide clients with relevant insights and recommendations.

Attributes:

• Self-motivated and proactive.
• Ability to work independently and as part of a team.
• High level of integrity and professionalism

• Selected candidate needs to be open to travel to clients locations (Columbus, OH)

Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.