Associate/Senior Associate, Game Operations
Job Summary
Job Description
This role involves strategizing, planning, and executing in-game content plans tailored to local market preferences. You'll manage in-game communication and CRM to ensure effective event messaging. You'll also analyze data to identify user trends, optimize game features, and rebalance game economy. Strong analytical skills, data interpretation, and experience in the gaming industry are essential. You'll be responsible for delivering impactful presentations and collaborating with live services teams to ensure a positive player experience.
Must have:
- Bachelor's degree
- Strong data analysis skills
- Experience in process iteration
- Logical thinking and problem-solving
- Communication and project management
- Ability to handle multiple tasks
Good to have:
- Experience in gaming industry
1 skill required
Job Details
Job Description
- Strategize, plan and execute seasonal in-game content plan on a local level, suited according to the local market's preference
- Coordinate and configure in-game communication, in addition to the CRM (Customer Relationship Management) to ensure all events are supported with the appropriate messaging to consumers
- Support the product feature and tool roadmap by surfacing unmet player and admin requirements.
- Measure the success of product features after release and optimize their performance through split-testing and rapid, data-driven iteration
- Analyze important metrics and user feedback on a real-time basis to determine user trends and behavior.
- Collaborate with the live services teams, detect, surface and optimise game economy and game features and concept/implement rebalancing plans; identify and close out exploits
- Deliver meaningful analyses and insightful outcome-driven presentations on analytic topics and results to both technical and non-technical audiences
- Build deep understanding of the product and players through regular user research such as, but not limited to, surveys, user interviews and focus group discussions
Job Requirements
- Bachelor’s degree from a reputable university
- Strong ability to analyze data, develop meaningful insights, and identify areas for improvement
- Experience in overseeing, building, and iterating functions and processes
- A well-rounded, adaptable fast learner with strong logical thinking and problem-solving skills
- Strong communication and project management skills with the ability to handle multiple tasks in an organized manner and deliver under pressure
- Experience and passion in the gaming industry is a plus
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