Associate/Senior Associate, Game Operations
Job Summary
Job Description
- Bachelor's degree
- Strong data analysis skills
- Experience in process iteration
- Logical thinking and problem-solving
- Communication and project management
- Ability to handle multiple tasks
- Experience in gaming industry
1 skill required
Job Details
- Strategize, plan and execute seasonal in-game content plan on a local level, suited according to the local market's preference
- Coordinate and configure in-game communication, in addition to the CRM (Customer Relationship Management) to ensure all events are supported with the appropriate messaging to consumers
- Support the product feature and tool roadmap by surfacing unmet player and admin requirements.
- Measure the success of product features after release and optimize their performance through split-testing and rapid, data-driven iteration
- Analyze important metrics and user feedback on a real-time basis to determine user trends and behavior.
- Collaborate with the live services teams, detect, surface and optimise game economy and game features and concept/implement rebalancing plans; identify and close out exploits
- Deliver meaningful analyses and insightful outcome-driven presentations on analytic topics and results to both technical and non-technical audiences
- Build deep understanding of the product and players through regular user research such as, but not limited to, surveys, user interviews and focus group discussions
- Bachelor’s degree from a reputable university
- Strong ability to analyze data, develop meaningful insights, and identify areas for improvement
- Experience in overseeing, building, and iterating functions and processes
- A well-rounded, adaptable fast learner with strong logical thinking and problem-solving skills
- Strong communication and project management skills with the ability to handle multiple tasks in an organized manner and deliver under pressure
- Experience and passion in the gaming industry is a plus
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About The Company
Garena is a leading global online games developer and publisher. Free Fire, its self-developed mobile battle royale title, was the most downloaded mobile game in the world in 2019, 2020, and 2021, according to data.ai, previously known as App Annie.
Garena is run by passionate gamers and has a unique understanding of what gamers want. It exclusively licenses and publishes hit titles from global partners – such as Arena of Valor and Call of Duty: Mobile – in selected markets globally. Garena champions social and entertainment experiences through games, enabling its communities to engage and interact. Garena is also a leading esports organiser and hosts some of the world’s biggest esports events.
Garena is a part of Sea Limited (NYSE:SE), a leading global consumer internet company. In addition to Garena, Sea’s other core businesses include its e-commerce arm, Shopee, and digital financial services arm, SeaMoney. Sea’s mission is to better the lives of consumers and small businesses with technology
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