Audit Winning Business - Manager

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 457,000 people make an impact that matters at www.deloitte.com.

About the Division

Our Audit & Assurance services go beyond merely meeting statutory requirements. We help our clients perform better and achieve their business objectives. We listen to their needs, think about the business implications and tailor our approach accordingly. Click here to read more about our Audit & Assurance practice

The Global Capture, Defend, and Convert Center (GCDC) is a DTTL Centre of Excellence within Global Audit that enables member firm account teams to Capture audit bids, Defend, current clients, and convert existing audit clients to advisory to foster “clients for life”. 

The main purpose of a Winning Business Individual in an Audit and Assurance environment is to secure new business opportunities and clients for the firm. This involves actively identifying and pursuing potential clients, understanding their needs, and presenting the firm's Audit and Assurance services in a compelling manner.

The role includes building and maintaining client relationships, staying informed about industry trends, and effectively communicating the value proposition of the firm's services to prospective clients. The goal is to contribute to the growth and success of the firm by expanding its client base and revenue in the Audit and Assurance sector.

Their roles and responsibilities include:

• Client Acquisition: Actively identify and pursue potential clients, understanding their needs and aligning them with the firm's Audit services.
• Market Research: Stay informed about industry trends, competitor activities, and regulatory changes to identify new business opportunities and market demands.
• Proposal Development: Collaborate with the firm's teams to create compelling proposals and presentations that showcase the firm's capabilities and expertise in Audit services. 
• Relationship Building: Cultivate and maintain strong relationships with existing and potential clients, becoming a trusted advisor and ensuring client satisfaction.
• Strategic Planning Develop and implement strategic plans for business development, aligning them with the firm's overall goals and objectives. 
• Cross-selling: Identify opportunities to cross-sell additional services within the firm to existing clients, maximizing client value and revenue.
• Client Retention: Work closely with the client service teams to ensure high-quality delivery of Audit services and address any client concerns promptly.
• Budget Management: Participate in budgeting and financial forecasting related to business development activities, ensuring cost-effectiveness and a positive return on investment. 
• Compliance and Ethics: Adhere to ethical standards and compliance requirements in all business development activities, maintaining the integrity and reputation of the firm. 
• Performance Metrics: Track and report on key performance indicators related to business development, such as client acquisition, revenue generation, and client satisfaction. 
• Business Development: Development of the Service Line through relationship building brand awareness and marketing. Building of eminence within Deloitte both locally and globally including stakeholder management. Conduct research to identify new and existing markets as well as customer needs.

Minimum Qualifications

• Bachelor’s Degree and equivalent experience required; PostGrad qualification preferred

Minimum Experience

• 5 years’ relevant experience in pursuits, business-to-business communications and/or strategic marketing communications;
• Proven record in relationship management, account management, marketing and sales within a professional services organization;
• Strategic, commercial oriented thinker;
• Strong people management skills;
• Strong written and oral communication skills;      
• Set out a pursuit strategy for target accounts, challenge and support the Lead Audit Partner, Lead Client Service Partner and bid team in their pursuit strategy;
• Consult and facilitate along all stages of the pursuit to help to identify win themes, lead discussions, create compelling messages, brainstorm solutions and ideas;
• Lead the creation, development and production of effective pursuit materials that competitively position our organization and teams relevant to the client’s expectations;
• Anticipate needs of pursuit partner and team, identify and champion opportunities for the development and implementation of new services and methods to meet or exceed client needs;
• Debrief teams after pursuits and assure proper follow up with client.
• Ability to unlock new markets and build strong relationships
• Able to achieve budgeted growth targets within a fast-paced environment
• Track record of innovation, thinking out of the box
• Ability to build a team based on Business Unit strategy.

Competitive Edge:

• Applies deep knowledge of disruptive trends and competitor activity to drive continuous improvement.
• Actively monitors competitor activity to identify opportunities to improve Deloitte’s competitive advantage.
  Drives continuous improvement by identifying and implementing leading practices.
  Leads and contributes to development of innovative methods and tools that increase the impact of our service offerings.

Delivering Value:

• Actively manages the business to deliver maximum value to Deloitte and to external stakeholders.
• Utilizes an in-depth knowledge of business, market, and industry trends to demonstrate the quality and value that Deloitte brings, through the delivery of service excellence.
• Leverages personal eminence and visibility in the market to strengthen Deloitte’s global reputation and market position.

Technical Competencies 

• Expert in field with excellent industry and business knowledge
•  Proven record in relationship management, account management, marketing and sales within a professional services organisation
• Super connector
• Demonstrated leadership skills
• Strategic, commercial oriented thinker
• Experienced in development and delivery of professional presentations
• Excellent business writing skills
• Expert in field with excellent industry and business knowledge
• Ability to interpret, communicate and implement strategy
• Demonstrated execution of complex projects within timeframes and cost
• Experienced in development and delivery of professional presentations
• Excellent report writing skills
• Solid financial knowledge

Behavioural 

• Exceptional communication skills, both written and verbal
• Strong interpersonal and relationship building skills
•  Excellent mentorship and coaching ability with desire to develop self and others
•  Strong client delivery focus
• Experience of coaching and challenging senior teams with demonstrable track-recording of influencing bid outcomes
•  Highly adaptable, managing change and ambiguity with ease
•  Excellent problem solving ability
•  Exceptional business acumen
• Excellent communication skills, both written and verbal

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

Be careful of Recruitment Scams: Fraudsters or employment scammers often pose as legitimate recruiters, employers, recruitment consultants or job placement firms, advertising false job opportunities through email, text messages and WhatsApp messages. They aim to cheat jobseekers out of money or to steal personal information.

To help you look out for potential recruitment scams, here are some Red Flags:

• Upfront Payment Requests: Deloitte will never ask for any upfront payment for background checks, job training, or supplies.
• Requests for Personal Information: Be wary if you are asked for sensitive personal information, especially early in the recruitment process and without a clear need for it. Fraudulent links or contractual documents may require the provision of sensitive personal data or copy documents (e.g., government issued numbers or identity documents, passports or passport numbers, bank account statements or numbers, parent’s data) that may be used for identity fraud. Do not provide or send any of these documents or data. Please note we will never ask for photographs at any stage of the recruitment process.
• Unprofessional Communication: Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand.

If you're unsure, make direct contact with Deloitte using our official contact details. Be careful not to use any contact details provided in the suspicious job advertisement or email.