Client Relationship Management - Analyst

Company:

Marsh

Description:

We are seeking a talented individual to join our Client Relation in Employee Benefit team at Marsh Indonesia. This role will be based in Jakarta. This is a hybrid role that has a requirement of working at least three days a week in the office.

You will be responsible for monitoring service delivery performance to ensure client satisfaction, achieving the CSR budget and retention ratio, designing and implementing the Comprehensive Wellness Advisory Service Plan.

We will count on you to:

• Serves as the first point of contact for day-to-day communications with designated low-risk accounts, follows up on correspondences and works to strengthen and grow account relationships.

• Develops an understanding of client businesses by conducting account research, research on industry issues and preparing benchmarking studies for personal and team use.

• Supports colleagues by managing day-to-day aspects for designated small accounts and conducting ensuing account management tasks including: processing billing requests and gathering information for quotes, generating project calendars, liaising between internal senior professionals and accounts and organizing meeting logistics to ensure customer satisfaction.

• Mitigates account concerns or issues encountered, addresses problems in a timely manner and applies judgement as to when and what to escalate up to senior level colleagues.

• Reports to senior colleagues on relationship satisfaction to ensure a mutual understanding both internally and externally.

• Develops and maintains a fluency in the Company's various service offerings to enrich work performed and develop sales capabilities.

What you need to have: 

• Diploma/Bechelor Degree

• At least 2 years of experience in relevant field

• Team player

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.