Client Services Representative (Fixed Term)
Job Summary
Job Description
The Client Services Representative assists the Head of Operations and Facilities Manager in the day-to-day running of Company 3’s Vancouver office. Responsibilities include ensuring all client meeting rooms are set up correctly, acting as the main point of contact for client visits, managing stock, handling calls, completing expense reports, providing administrative support, organizing staff social activities, and maintaining clean and well-stocked common areas. The role requires excellent customer service, attention to detail, and the ability to handle last-minute requests effectively. Previous experience in a high-end hospitality role is preferred.
Must have:
- Excellent customer service skills
- High attention to detail
- Proactive approach to tasks
- Experience in hospitality/client facing role
- Strong organizational and administrative skills
Good to have:
- Food hygiene/service training
- Knowledge of health & safety regulations
7 skills required
Job Details
Business Unit: Company 3
Position: Client Services Representative (Fixed Term)
Location: Vancouver, BC (Onsite)
*Pay Range: $18.00 CAD hourly
POSITION SUMMARY:
Responsible for assisting the Head of Operations and Facilities Manager in the day to day running of Company 3’s Vancouver office. We are looking for an Operations & Client Services Representative who has a passion for delivering the highest levels of service to clients and employees. The ideal candidate will be friendly, welcoming, confident, professional, and approachable with strong interpersonal skills and excellent customer service skills. They will have previous experience in a high-end hospitality role. Attention to detail will be crucial to ensure consistency and the effective and timely set up of our client-facing areas, meeting rooms and event spaces. You will be expected to support the Client Services and Operations team in the day-to-day planning and organization of client meetings, internal and external events, assisting the execution of our hospitality offering.
MAIN DUTIES:
The Client Services Representative will assist the Client Services team with day to day running of all client meetings and events. They will ensure all the suites and meeting rooms on the client floors are set up and be the main point of contact for all client visits while ensuring security protocols are followed. They will ensure that all client requests are completed in an efficient and timely manner, set up and cater for client lunches, and serve clients and producers refreshments and food in review suites on a daily basis in a polite and friendly manner. They will also be responsible for the following:
WHAT YOU BRING:
The ideal candidate will have previous experience in a hospitality, client facing role, as well as prior experience in a fast-paced environment. They must be creative, organized and competent with admin-based work, and have a passion for delivering the highest levels of service with a desire to learn and work hard. Additional desired skills include:
ABOUT THE COMPANY:
Company 3, including its various business units and family of brands, provides a full range of Creative Services for content creators, including conceptual design, pre-vis, look development, ideation and rapid prototyping, 3D animation/CGI, motion graphics/designers, matte painting, compositing, dailies and production services, color grading, post-production finishing, marketing/trailers, live-action production, experiences, and more.
Diversity and Inclusion at Company 3:
Creativity has diversity at its core. We celebrate the value of each unique experience by being dedicated to fostering the most diverse, equitable, and inclusive culture where every employee feels empowered and safe to show up to work as their full self.
It is our policy to provide equal employment opportunities to all applicants and employees. Please inform the Company's HR representative if you need assistance completing any forms or otherwise need any accommodation or support in order to participate in the application process.
*The listed pay range represents the lowest to highest range that we in good faith believe we would pay for this role at the time of this posting. This range may be modified in the future. An employee’s pay position within the range may be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, local currency exchange rates, performance, shift, travel requirements, sales or revenue-based metrics, applicable law, and business or organizational needs.
The benefits for eligible part-time employees working 25 or more hours per week and full-time employees in the US include a comprehensive package of health, retirement, and insurance benefits and paid time off. The benefits for eligible project hires and part-time employees working less than 25 hours per week in the US include retirement, select insurance benefits, and where required by law, health benefits. For roles filled in Canada and other territories, local benefits plan offerings as adopted and amended from time to time will apply.
The above compensation and benefits information is provided in accordance with various state, provincial, and local pay transparency laws.
This position is for an existing vacancy. Both external and internal candidates can apply for this role through the Company’s Career Page. The Company generally only contacts those individuals who have submitted an application which it wishes to interview.
Position: Client Services Representative (Fixed Term)
Location: Vancouver, BC (Onsite)
*Pay Range: $18.00 CAD hourly
POSITION SUMMARY:
Responsible for assisting the Head of Operations and Facilities Manager in the day to day running of Company 3’s Vancouver office. We are looking for an Operations & Client Services Representative who has a passion for delivering the highest levels of service to clients and employees. The ideal candidate will be friendly, welcoming, confident, professional, and approachable with strong interpersonal skills and excellent customer service skills. They will have previous experience in a high-end hospitality role. Attention to detail will be crucial to ensure consistency and the effective and timely set up of our client-facing areas, meeting rooms and event spaces. You will be expected to support the Client Services and Operations team in the day-to-day planning and organization of client meetings, internal and external events, assisting the execution of our hospitality offering.
MAIN DUTIES:
The Client Services Representative will assist the Client Services team with day to day running of all client meetings and events. They will ensure all the suites and meeting rooms on the client floors are set up and be the main point of contact for all client visits while ensuring security protocols are followed. They will ensure that all client requests are completed in an efficient and timely manner, set up and cater for client lunches, and serve clients and producers refreshments and food in review suites on a daily basis in a polite and friendly manner. They will also be responsible for the following:
- Manage and keep a record of stock
- Handle all incoming calls
- Complete accurate expense reports
- Provide administrative duties
- Organizing and assisting with Social Activities and events for staff
- Look after the kitchens and common areas located on every floor on a regular basis, making sure they’re clean & tidy and stocked with the necessary essentials for staff.
WHAT YOU BRING:
The ideal candidate will have previous experience in a hospitality, client facing role, as well as prior experience in a fast-paced environment. They must be creative, organized and competent with admin-based work, and have a passion for delivering the highest levels of service with a desire to learn and work hard. Additional desired skills include:
- Ability to think on their feet and adapt to ensure last minute requests are executed in a timely and efficient manner
- Ability to work effectively and have a pro-active approach to tasks
- Confident, outgoing, friendly with a can-do attitude
- Previous training in food hygiene and/or food service is a plus
- Knowledge of relevant health and safety regulations is a plus
ABOUT THE COMPANY:
Company 3, including its various business units and family of brands, provides a full range of Creative Services for content creators, including conceptual design, pre-vis, look development, ideation and rapid prototyping, 3D animation/CGI, motion graphics/designers, matte painting, compositing, dailies and production services, color grading, post-production finishing, marketing/trailers, live-action production, experiences, and more.
Diversity and Inclusion at Company 3:
Creativity has diversity at its core. We celebrate the value of each unique experience by being dedicated to fostering the most diverse, equitable, and inclusive culture where every employee feels empowered and safe to show up to work as their full self.
It is our policy to provide equal employment opportunities to all applicants and employees. Please inform the Company's HR representative if you need assistance completing any forms or otherwise need any accommodation or support in order to participate in the application process.
*The listed pay range represents the lowest to highest range that we in good faith believe we would pay for this role at the time of this posting. This range may be modified in the future. An employee’s pay position within the range may be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, local currency exchange rates, performance, shift, travel requirements, sales or revenue-based metrics, applicable law, and business or organizational needs.
The benefits for eligible part-time employees working 25 or more hours per week and full-time employees in the US include a comprehensive package of health, retirement, and insurance benefits and paid time off. The benefits for eligible project hires and part-time employees working less than 25 hours per week in the US include retirement, select insurance benefits, and where required by law, health benefits. For roles filled in Canada and other territories, local benefits plan offerings as adopted and amended from time to time will apply.
The above compensation and benefits information is provided in accordance with various state, provincial, and local pay transparency laws.
This position is for an existing vacancy. Both external and internal candidates can apply for this role through the Company’s Career Page. The Company generally only contacts those individuals who have submitted an application which it wishes to interview.
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About The Company
Company 3 is a comprehensive postproduction facility for features, episodic, commercials, and music videos. Known for its creative color artistry, pioneering technology, and global reach, Company 3 is trusted to deliver a quality product every time. It is home to one of the largest and most talented pools of colorists and visual effects artists working in post-production today with a client list that includes many of the most respected and talented film and entertainment professionals in the industry.
Company 3 offers solutions-based services ranging from color correction, Digital Intermediate (DI), and file-based workflows to visual effects and online services. Through its virtual outposts, Company 3 Colorists are available to clients around the world.
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